At a Glance
- Tasks: Lead hands-on implementation of tech changes and ensure smooth rollouts.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Generous bonuses, pension scheme, and perks like discounts and wellbeing support.
- Other info: Opportunity for career growth and to shape future projects.
- Why this job: Make a real impact by driving technology adoption in a dynamic environment.
- Qualifications: 4-7 years in tech change programmes with hands-on experience.
The predicted salary is between 45000 - 55000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic, we're competitive and we just get it done - whatever the challenge.
At Five Guys, the Project Management Office (PMO) is the team responsible for making sure technology and business change actually lands. It focuses on outcomes, not just delivery, ensuring what gets built is understood, adopted and used across the business. The PMO is a small, delivery-focused function reporting to the Head of Projects and is actively being built. Its current focus is cybersecurity and Microsoft 365 improvement, with broader programmes to follow as the business grows.
The Implementation Manager role exists because while Five Guys invests in technology, it needs stronger, hands-on implementation to make change stick. You close that gap by personally owning rollouts end-to-end, creating guidance and training, running sessions and measuring adoption. This is a practical implementation role where you do the work, not just oversee it.
WHAT YOU'LL DO
- Build and execute rollout plans from scratch
- Take a workstream brief and turn it into a practical delivery plan
- Identify who is impacted, what changes, sequencing and dependencies
- Execute the plan yourself rather than handing it off
- Create the materials that make change stick
- Write clear, role-specific user guidance and training materials
- Design communications people actually read and understand
- Run training sessions and answer questions directly
- Confidently guide others on using Microsoft 365 tools including Teams, SharePoint and OneDrive
- Track whether the change is working in practice
- Build feedback loops and adoption measures
- Spot when something has landed poorly and intervene
- Stay accountable for outcomes rather than just delivery
- Act as the bridge between IT, Security and the business
- Translate technical and security requirements into usable guidance
- Turn real user feedback into clear input for technical teams
- Ensure changes feel logical, helpful and well explained
- Bring structure and consistency to PMO delivery
- Build templates, checklists and repeatable delivery patterns
- Establish ways of working that become standard for future programmes
- Manage your own risks, progress and reporting within the PMO cadence
A TYPICAL WEEK MIGHT INCLUDE
- Drafting a rollout plan for the next phase of Microsoft 365 changes
- Running a project checkpoint call and tracking actions
- Writing a one-page user guide for an IT change
- Reviewing adoption data to check if a rollout is on track
- Joining alignment calls with IT, Operations and Security
- Updating the PMO delivery tracker and escalating blockers
- Following up with stores or teams where adoption has dropped off
HOW WE WILL KNOW THIS IS WORKING
- By 6 months: You have delivered at least one workstream end-to-end, from plan to confirmed adoption
- A repeatable rollout framework exists because you built it
- Business teams can name you as the person who made a recent change make sense
- IT trusts you to accurately represent business needs
- You can show clear feedback and adoption data
- By 12 months: Adoption metrics are measurably better on workstreams you delivered
- The PMO has a delivery playbook with you as a primary author
- Technology change is described as well-managed rather than chaotic
- New workstreams follow your patterns without starting from scratch
- You are already planning what comes next
YOUR EXPERIENCE
- 4 to 7 years delivering technology or change programmes hands-on in a business
- Built rollout plans, training or user guidance yourself and can show examples
- Worked effectively across technical and non-technical stakeholders
- Tracked adoption and outcomes after go-live rather than moving on immediately
- Operated with autonomy, owning your workstreams end-to-end
- Brought structure to complex or messy environments without waiting for instruction
OUR REWARDS AND BENEFITS
- A generous annual bonus based on business performance
- Pension scheme
- Enhanced Maternity and Paternity leave
- Electric car salary sacrifice scheme
- Long service rewards after 5 and 10 years with Five Guys
- Five Guys Perks & discounts
- Invite to our annual General Managers conference - this year we celebrated in Lisbon!
- Life assurance
- Private medical via Vitality
- Wellbeing support
Implementation Manager employer: Five Guys UK
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family that values integrity, enthusiasm, and a competitive spirit. As an Implementation Manager, you will thrive in a dynamic work culture that prioritises hands-on involvement and meaningful outcomes, with ample opportunities for personal growth and development. Our generous benefits package, including performance bonuses, enhanced parental leave, and wellbeing support, ensures that our employees feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Five Guys' values and mission. Show us that you understand our 'perfect and serve' philosophy and how it aligns with your own work ethic.
✨Tip Number 2
Practice your delivery skills! As an Implementation Manager, you'll need to communicate effectively. Run through mock training sessions with friends or family to get comfortable explaining complex concepts in a simple way.
✨Tip Number 3
Be ready to share your success stories! We want to hear about your past experiences in delivering technology changes. Prepare specific examples of how you've tracked adoption and outcomes after go-live.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Five Guys family. Don’t miss out!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Use examples from your past roles that align with the Implementation Manager responsibilities, especially around rollout plans and user guidance.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and breaking up text into manageable sections. This will help us quickly see how you fit the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Five Guys UK
✨Know Your Rollout Plans
Before the interview, brush up on your experience with building and executing rollout plans. Be ready to discuss specific examples where you took a project from concept to adoption, highlighting how you identified impacted stakeholders and managed dependencies.
✨Showcase Your Training Skills
Prepare to talk about your experience in creating training materials and running sessions. Bring examples of user guidance you've developed, and be ready to explain how you made complex information accessible and engaging for different audiences.
✨Demonstrate Your Accountability
Five Guys values accountability, so come prepared to discuss how you've tracked adoption and outcomes post-implementation. Share instances where you identified issues and intervened to ensure successful change management.
✨Bridge the Gap Between Teams
Highlight your ability to act as a liaison between technical and non-technical teams. Discuss how you've translated technical requirements into user-friendly guidance, ensuring that all stakeholders are aligned and informed throughout the process.
