At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of holiday.
- Other info: Access to wellbeing support and exciting team events.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS!
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Shift Manager in Guildford employer: Five Guys UK
At Five Guys, we pride ourselves on creating a vibrant and supportive work environment where our Shift Managers can thrive. With competitive rewards, including an achievable bonus scheme and generous employee benefits, we ensure that our team members feel valued and motivated. Our commitment to personal development means that as a Shift Manager, you'll have ample opportunities to grow your career while leading a passionate team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and make sure you can relate to them. We want to see how you fit into our family vibe, so think about examples from your past that show off your competitive spirit and enthusiasm.
✨Tip Number 2
Practice your leadership skills! As a Shift Manager, you'll be leading a team, so brush up on how to motivate and inspire others. Maybe role-play with a friend or family member to get comfortable with handling different scenarios, especially when it comes to customer satisfaction.
✨Tip Number 3
Be ready to talk numbers! We love candidates who understand the financial side of running a shift. Prepare to discuss how you've managed budgets or improved sales in previous roles. It shows us you're not just about the burgers but also about making the business thrive.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personality right from the start. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Shift Manager in Guildford
Some tips for your application 🫡
Keep It Fresh:Make sure all your application info is up to date. We want to see your latest experience and skills, so don’t hold back! A fresh CV can really make you stand out.
Show Your Passion:In your cover letter, let us know why you’re excited about joining Five Guys. Share your love for burgers and fries, and how you can bring our values to life as a Shift Manager!
Tailor Your Application:Don’t just send the same application everywhere. Highlight your management experience and customer satisfaction achievements that align with what we’re looking for. We love seeing how you fit into our team!
Apply Through Our Website:We recommend applying directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Five Guys UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Five Guys' values and their approach to customer satisfaction. Brush up on your knowledge of food hygiene and health & safety standards, as these are crucial for a Shift Manager role.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in a high-pressure environment. Highlight your ability to motivate others and create a positive working atmosphere, as this is key to running a successful shift.
✨Customer Satisfaction is Key
Prepare to discuss how you’ve previously driven customer satisfaction scores. Bring along any metrics or feedback that demonstrate your success in enhancing the guest experience, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in the Shift Manager position.
