At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days of holiday.
- Other info: Opportunities for career advancement and personal development.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: 1-2 years of management experience in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results.
As an Assistant Manager, you'll be responsible for:
- Leading, inspiring and coaching the teams to ensure the restaurant delivers profitability and optimises all sales opportunities while delivering an excellent level of customer service.
- Demonstrating leadership, coaching and direction, along with bringing our values to life for your team and our customers.
- Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Ensuring every customer is delighted with their order and their Five Guys experience, dealing with complaints promptly in an open and honest way.
- Ensuring that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans.
- Spotting potential and developing your team to ensure there is a strong talent pipeline.
Experience:
- Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment.
- You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility:
- You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills:
- You have a proven track record of leading, coaching, and motivating a team.
- You develop people and identify future talent.
Operational Excellence:
- You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility:
- You are available to work a variety of shifts, including evenings, weekends, and holidays.
If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager, leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Locations
Assistant Manager, Complaints in Guildford, Surrey employer: Five Guys UK
At Five Guys, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Our Assistant Managers enjoy a range of benefits including an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement within our family-run business. With a focus on employee wellbeing and development, we ensure that every team member is equipped to thrive in a fast-paced environment while delivering the best burger experience to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Guildford, Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a complaint. This will show them you're ready to inspire and coach others, just like they want in an Assistant Manager.
✨Tip Number 3
Be prepared to discuss financial responsibility. Brush up on your P&L management skills and be ready to talk about how you've controlled costs in the past. They’ll want to see that you can help keep the restaurant profitable.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their training programs or how they support career growth. This not only helps you learn more but also demonstrates your ambition to grow with them.
We think you need these skills to ace Assistant Manager, Complaints in Guildford, Surrey
Some tips for your application 🫡
Show Your Passion for Perfection:When you're writing your application, let your love for burgers and fries shine through! We want to see how you connect with our 'perfect and serve' philosophy. Share any experiences that highlight your commitment to quality and customer satisfaction.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've inspired or coached others, and how you’ve handled challenges in a busy environment. We love hearing about your journey!
Be Honest About Your Experience:Don’t shy away from sharing your management experience, even if it’s just a couple of years. Be clear about your roles and responsibilities, especially in high-volume settings. We appreciate transparency and want to know how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know the Company Inside Out
Before your interview, make sure you understand the company's philosophy and values. Familiarise yourself with their commitment to quality ingredients and customer service. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or handled complaints. Highlight how you inspired and coached your team to achieve results, as this is crucial for the Assistant Manager role.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with P&L management and controlling costs. Think of specific instances where you improved profitability or managed inventory effectively, as this will show you understand the financial side of running a restaurant.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their training programmes or how they support career growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
