At a Glance
- Tasks: Lead and inspire your team to deliver perfect burgers and fries while ensuring excellent customer service.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days of paid holiday.
- Other info: Great career growth opportunities and a supportive culture await you!
- Why this job: Be a brand ambassador and make a real impact in a fun, dynamic environment.
- Qualifications: Hands-on leadership skills and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.
REWARDS
- An achievable 30% bonus scheme - paid quarterly
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonus's
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Private medical via Vitality
- Life assurance
- All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual General Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area
- Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline
- Responsible for managing any HR issues while also being able to reward and recognise when needed
- Demonstrate close attention to detail
- Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality.
- Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline.
- Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business.
- Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
- Five Guys isn't just a job - it can be a career!
- If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
General Manager in Liverpool employer: Five Guys UK
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family business that values our employees and their growth. As a Shift Manager, you'll enjoy a vibrant work culture with opportunities for development, competitive rewards, and a supportive environment where your leadership can shine. With perks like free meals, social events, and a commitment to employee wellbeing, Five Guys is an excellent employer for those looking to build a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on what it’s really like to work at Five Guys and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your leadership style aligns with Five Guys' values. We want to see your enthusiasm for burgers and fries, so don’t hold back!
✨Tip Number 3
Showcase your hands-on experience! As a General Manager, you’ll be leading from the front, so share examples of when you’ve jumped in to help your team. It’s all about demonstrating that you can get things done.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Five Guys family.
We think you need these skills to ace General Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and fries shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering the best food and service.
Highlight Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to showcase your hands-on leadership experience. Share examples of how you've inspired and developed teams in the past – we love to see that!
Be Authentic and Personable:We value integrity and a family-like atmosphere, so don’t be afraid to let your personality come through in your application. Be yourself and show us how you can contribute to our awesome working environment.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Five Guys UK
✨Know Your Burgers and Fries
Before the interview, make sure you’re well-versed in the Five Guys menu and their commitment to quality. Familiarise yourself with their philosophy of using fresh ingredients and how that translates into customer satisfaction. This shows your passion for the brand and its values.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your hands-on approach and how you can motivate others to deliver excellent service.
✨Understand P&L Responsibilities
Be ready to discuss your experience with profit and loss management. Think about how you’ve driven sales while controlling costs in previous roles. This will demonstrate your ability to take ownership of the store's financial health, which is crucial for this position.
✨Emphasise Cultural Fit
Five Guys values competitive spirit, enthusiasm, and integrity. Reflect on how these values resonate with you and prepare to share stories that illustrate your alignment with them. This will help you connect with the interviewers and show that you’re not just looking for a job, but a place where you can thrive.
