At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days of holiday.
- Other info: Opportunities for career advancement and personal development.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: 1-2 years of management experience in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual Assistant Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Shift Managers and Crew.
- Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans.
- Spotting potential and developing your team to ensure there is a strong talent pipeline.
Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You develop people and identify future talent.
Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Manager, Complaints in Dundee employer: Five Guys UK
At Five Guys, we pride ourselves on our vibrant work culture that champions teamwork and personal growth. As an Assistant Manager, you'll enjoy a range of benefits including an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement within a supportive environment. Join us in delivering exceptional customer experiences while enjoying free meals and participating in exciting social events.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Dundee
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the hospitality industry. You never know who might have a lead on an Assistant Manager position or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for management roles in hospitality and practice your answers. Show off your leadership skills and how you handle complaints with ease – that’s what they want to see!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in being part of our Five Guys family. Plus, it makes it easier for us to spot your application and get you in for an interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Remember, we love candidates who take initiative!
We think you need these skills to ace Assistant Manager, Complaints in Dundee
Some tips for your application 🫡
Show Your Passion for Perfection:When you're writing your application, let your love for burgers and fries shine through! We want to see how you connect with our 'perfect and serve' philosophy. Share any experiences that highlight your commitment to quality and customer satisfaction.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've inspired or coached others, and how you’ve handled challenges in a busy environment. We love hearing about your journey!
Be Honest About Your Experience:Don’t shy away from sharing your management experience, even if it’s just 1-2 years. Be clear about your roles and responsibilities, especially in high-volume settings. We appreciate transparency and want to know how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the perks we offer! Plus, it shows us you’re serious about joining our Five Guys family.
How to prepare for a job interview at Five Guys UK
✨Know the Company Inside Out
Before your interview, make sure you know all about the restaurant's history, values, and what makes their burgers and fries special. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or handled complaints. Highlight how you inspired and coached your team to deliver excellent customer service, as this is key for the Assistant Manager role.
✨Understand Financial Responsibilities
Brush up on your knowledge of P&L management and how to control costs. Be ready to discuss how you've managed inventory and waste in previous roles to hit profitability targets, as this will be crucial for success in the position.
✨Demonstrate Flexibility and Passion
Be prepared to talk about your availability and willingness to work various shifts. Show your enthusiasm for the role and how you can contribute to the restaurant's success, making it clear that you're eager to grow within the company.
