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- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring excellent customer service.
- Company: Join Five Guys, a family-run burger restaurant known for quality and a fun work environment since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and access to financial wellbeing apps.
- Why this job: Be part of a vibrant culture with growth opportunities and a focus on teamwork and customer satisfaction.
- Qualifications: Experience in fast-paced QSR environments and strong leadership skills are essential.
- Other info: Participate in team competitions and enjoy social events while developing your career.
The predicted salary is between 30000 - 42000 £ per year.
We're opening a brand new Drive Thru by the Reading Showcase Cinema in Winnersh, Reading, which means we are growing our family. The ideal Assistant Manager would have experience working in a Drive Thru and be used to working in a fast-paced QSR environment that is exposed to high-volume sales and a large team. You need to be adaptable when it comes to people and customers, and be driven to deliver great results.
Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Wagestream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
OTHER AWESOME PERKS
- Days out and social events
- Invite to the annual Assistant Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER YOU'LL BE
- Responsible for Shift Managers and Crew
- Supporting the delivery of perfect burgers and fries
- Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- Leading from the front, you will be hands on working with the team on the line and on floor with customers
- Responsible for supporting your General Manager and delivering store results
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Running smooth day to day operations, thinking about long term plans
- Always leading with our values
- Developing your team to ensure there is a strong talent pipeline
AS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT
- Perfect Burgers and Fries
- Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
- People - Experienced hands-on leadership skills
- Customer service
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Drive-Thru Operations Supervisor ( {{city}}) employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drive-Thru Operations Supervisor ( {{city}})
✨Tip Number 1
Familiarise yourself with the Five Guys brand and its values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in fast-paced QSR environments. Be ready to share specific examples of how you've successfully managed teams and operations under pressure, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your leadership style. Think about how you inspire and motivate teams, as well as how you handle customer complaints, since these are key aspects of the Assistant Manager position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Drive-Thru Operations Supervisor ( {{city}})
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced QSR environments and any previous roles in Drive Thru operations. Use specific examples to demonstrate your leadership skills and ability to manage high-volume sales.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for delivering excellent customer service and how your values align with those of Five Guys. Be sure to include why you want to be part of their team.
Showcase Leadership Experience: In your application, emphasise any past leadership roles or experiences where you successfully coached and inspired a team. Highlight how you can contribute to creating a positive working environment and achieving store results.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Five Guys UK
✨Show Your Passion for Quality
Make sure to express your enthusiasm for delivering perfect burgers and fries. Share any relevant experiences where you ensured high-quality service in a fast-paced environment, as this aligns with the company's values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to inspire and coach others, as well as how you handle challenges and complaints effectively.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators like P&L management and sales optimisation. Be ready to discuss how you can drive sales while controlling costs, showcasing your business acumen.
✨Emphasise Adaptability and Teamwork
Since the role requires working in a dynamic environment, share instances where you've adapted to changes or worked collaboratively with a large team. This will demonstrate your fit for the fast-paced nature of the job.
