At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days paid holiday.
- Other info: Flexible shifts, employee discounts, and opportunities for personal development.
- Why this job: Be part of a fun, fast-paced environment where you can grow your career.
- Qualifications: 1 year of management experience in hospitality or QSR is preferred.
The predicted salary is between 25000 - 30000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush. You lead by example and know how to get the best out of the Crew during a busy service.
Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager.
Shift Managers in Cheltenham employer: Five Guys UK
At Five Guys, we pride ourselves on our vibrant work culture that values teamwork and excellence. As a Shift Manager, you'll enjoy competitive benefits including an achievable bonus scheme, free meals during shifts, and opportunities for career growth within a family-run business that has been dedicated to quality since 1986. Join us in creating memorable experiences for our customers while developing your leadership skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Managers in Cheltenham
✨Tip Number 1
Get to know the team! When you walk into a Five Guys, take a moment to chat with the crew. Show genuine interest in their roles and experiences. This not only helps you understand the vibe but also makes you memorable when it comes to interviews.
✨Tip Number 2
Show off your leadership skills! During your interview, share specific examples of how you've led a team in a busy environment. Talk about how you’ve handled challenges and kept morale high. We love seeing candidates who can inspire others!
✨Tip Number 3
Be ready to demonstrate your operational knowledge. Brush up on food hygiene and health & safety standards before your interview. We want to see that you’re not just a people person but also someone who knows how to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, you’ll find all the details about the role and our perks right there. Don’t miss out on the chance to join a team that values growth and development!
We think you need these skills to ace Shift Managers in Cheltenham
Some tips for your application 🫡
Show Your Passion for Burgers:When writing your application, let your love for burgers and customer service shine through! We want to see that you’re excited about the role and ready to bring our 'perfect and serve' philosophy to life.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading the team, so make sure to showcase any previous management experience. Share examples of how you've motivated your crew and handled busy shifts in the past.
Be Honest About Your Experience:If you've got experience in a high-volume hospitality or QSR environment, shout about it! But if you're new to management, don’t worry—just explain how your skills can translate into this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to quality ingredients and customer satisfaction. This will show that you align with their values and are ready to uphold their standards.
✨Demonstrate Leadership Skills
As a Shift Manager, you'll need to lead from the front. Prepare examples of how you've successfully managed a team in a high-pressure environment. Think about times when you motivated your crew or resolved conflicts effectively, as these stories will highlight your leadership abilities.
✨Show Your Financial Savvy
Understanding the basics of running a profitable shift is crucial. Be ready to discuss how you've managed budgets, minimised waste, and ensured efficient crew deployment during busy periods. This will demonstrate your capability to handle the financial responsibilities of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling customer complaints or managing a busy shift. Practice your responses to these scenarios, focusing on how you would maintain operational excellence while ensuring a great experience for both customers and your team.
