At a Glance
- Tasks: Lead shifts, ensure top-notch burgers and fries, and create a fun work environment.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy bonuses, paid holidays, free food, and career development opportunities.
- Other info: Flexible shifts and a clear path for career growth await you!
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: 1 year of management experience in a fast-paced environment is preferred.
The predicted salary is between 30000 - 40000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Shift Manager in Chelmsford employer: Five Guys UK
At Five Guys, we pride ourselves on creating an exceptional work environment where our Shift Managers can thrive. With a strong focus on employee development, competitive rewards, and a vibrant team culture, we ensure that every member feels valued and empowered to deliver outstanding customer experiences. Join us in a role that not only offers career growth but also the chance to be part of a family-oriented atmosphere that celebrates hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and think about how you can demonstrate them. We want to see that you're not just a fit for the role, but also for our team!
✨Tip Number 2
Practice your leadership skills! As a Shift Manager, you'll need to show us how you can motivate and manage a team. Think of examples from your past experiences where you've led a team to success.
✨Tip Number 3
Be ready to talk numbers! We love candidates who understand the financial side of running a shift. Brush up on how to manage costs and drive customer satisfaction scores – it’ll impress us during the chat!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we’re always looking for passionate people who want to grow with us. Don’t miss out on the chance to join our awesome team!
We think you need these skills to ace Shift Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience for our customers.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading the team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated your team and handled busy shifts in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Five Guys!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to fresh ingredients and customer satisfaction, as this will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team, resolved conflicts, or improved customer satisfaction. This will help you illustrate how you can bring the Five Guys values to life.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult customer or managing a busy shift. Think through these scenarios beforehand and be ready to discuss your thought process and actions, highlighting your operational excellence and customer focus.
✨Emphasise Your Passion for Customer Experience
Five Guys is all about delivering an exceptional customer experience. Be prepared to talk about your obsession with guest satisfaction and share any metrics or achievements that demonstrate your success in this area. This will show that you're aligned with their mission to ensure every customer leaves happier.
