At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join the family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days paid holiday.
- Other info: Flexible shifts, employee discounts, and opportunities for development await you!
- Why this job: Be part of a fun, fast-paced environment where you can grow your career.
- Qualifications: 1 year of management experience in hospitality or QSR preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
Experience:
- Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment.
- You know what it takes to run a busy shift and keep the energy high
Financial Responsibility:
- You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- You lead by example and know how to get the best out of the Crew during a busy service
Operational Excellence:
- You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
Flexibility:
- You are available to work a variety of shifts, including evenings, weekends, and holidays
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager.
Locations
Shift Managers in Chelmsford, Essex employer: Five Guys UK
At Five Guys, we pride ourselves on our vibrant work culture that champions teamwork and excellence in service. As a Shift Manager, you'll enjoy competitive benefits including an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement within a family-run business that values its employees. Join us in creating memorable experiences for our customers while enjoying perks like free meals during shifts and access to wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Managers in Chelmsford, Essex
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding our values will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experience where you've led a team or handled a busy shift. Be ready to share these stories during your interview to demonstrate how you can bring energy and direction to our crew.
✨Tip Number 3
Show us your passion for customer service! Prepare to discuss how you've gone above and beyond for customers in previous roles. We want to see that you understand the importance of making every customer's experience memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Five Guys team. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Shift Managers in Chelmsford, Essex
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and great customer service shine through. We want to see that you’re excited about the role and ready to bring our 'perfect and serve' philosophy to life!
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading the team, so make sure to showcase any previous management experience. Talk about how you've motivated your crew and handled busy shifts in the past – we love hearing about your successes!
Be Honest About Your Experience:If you've got experience in a high-volume hospitality or QSR environment, shout about it! But if you're still building your skills, that's cool too – just be upfront about what you can bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining the Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to quality ingredients and customer satisfaction, as this will show your genuine interest in the brand and its values.
✨Demonstrate Leadership Skills
As a Shift Manager, you'll need to lead from the front. Prepare examples of how you've successfully managed a team in a high-pressure environment. Think about times when you motivated your crew or resolved conflicts, as these stories will highlight your leadership abilities.
✨Showcase Your Operational Knowledge
Brush up on your knowledge of food hygiene and health & safety standards. Be ready to discuss how you would enforce these practices during a busy shift. This will demonstrate your readiness to maintain operational excellence and ensure a safe working environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, think about how you would handle a customer complaint or manage crew breaks during peak hours. Practising these scenarios will help you articulate your thought process clearly during the interview.
