At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days holiday.
- Other info: Great career growth opportunities leading to management roles.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 1-2 years of management experience in hospitality or QSR is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual Assistant Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Shift Managers and Crew. Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans.
- Spotting potential and developing your team to ensure there is a strong talent pipeline.
Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You develop people and identify future talent.
Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Manager, Complaints in Bristol employer: Five Guys UK
At Five Guys, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Assistant Managers play a crucial role in leading and inspiring their teams to deliver outstanding customer experiences. With generous benefits such as an achievable bonus scheme, extensive paid holiday, and opportunities for career development, we ensure that our employees feel valued and supported in their growth. Located in a dynamic environment, our commitment to quality and employee wellbeing makes Five Guys a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Bristol
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and connect on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, practice common questions, and think about how your experience aligns with their values. Show them you're not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, you'll be one step closer to joining our awesome team and making those perfect burgers and fries!
We think you need these skills to ace Assistant Manager, Complaints in Bristol
Some tips for your application 🫡
Show Your Passion for Perfection:When you're writing your application, let your love for burgers and fries shine through! We want to see that you share our commitment to quality and customer satisfaction. Mention any relevant experience that highlights your dedication to delivering an excellent dining experience.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've inspired and coached others in previous roles, and how you plan to bring that energy to our restaurant.
Be Honest About Your Experience:We value transparency, so don’t hesitate to share your management experience, especially in high-volume settings. If you've dealt with complaints or operational challenges, mention those situations and how you handled them. It shows us you're ready for the fast-paced environment here!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for!
How to prepare for a job interview at Five Guys UK
✨Know the Company Inside Out
Before your interview, make sure you understand the company's philosophy and values. Familiarise yourself with their commitment to quality ingredients and customer service. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experience where you've successfully coached or motivated your team, especially in high-pressure situations.
✨Be Ready to Handle Complaints
Since dealing with complaints is a key part of the role, think of specific instances where you've resolved customer issues effectively. Highlight your approach to maintaining a positive customer experience even when things go wrong.
✨Discuss Financial Acumen
Brush up on your knowledge of P&L management and cost control. Be prepared to discuss how you've managed inventory and waste in previous roles to meet profitability targets, as this will show your understanding of the business side of restaurant management.
