At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days holiday.
- Other info: Great career growth opportunities leading to management roles.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 1-2 years of management experience in hospitality or QSR is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual Assistant Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Shift Managers and Crew. Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans.
- Spotting potential and developing your team to ensure there is a strong talent pipeline.
Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You develop people and identify future talent.
Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Manager, Complaints in Birmingham employer: Five Guys UK
At Five Guys, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With competitive benefits such as an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement, our Assistant Managers play a crucial role in delivering outstanding customer experiences while developing their leadership skills. Join us in a dynamic environment where your contributions are recognised and rewarded, and enjoy perks like free meals during shifts and access to wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a complaint. This will show them you're ready to inspire and coach others, just like they want in an Assistant Manager.
✨Tip Number 3
Be prepared to discuss your financial acumen! Brush up on your experience with P&L management and controlling costs. They’ll want to know how you can help keep the restaurant profitable while delivering top-notch service.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their training programmes or how they support career growth. It’s a great way to demonstrate your ambition and commitment to growing with them.
We think you need these skills to ace Assistant Manager, Complaints in Birmingham
Some tips for your application 🫡
Show Your Passion for Perfection:When you're writing your application, let your love for burgers and fries shine through! We want to see that you share our commitment to quality and customer satisfaction. Mention any relevant experience that highlights your dedication to delivering an excellent dining experience.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've inspired and coached others in previous roles, and how you plan to bring that same energy to our restaurant.
Be Honest About Your Experience:We appreciate transparency, so don’t hesitate to share your management experience, even if it’s not extensive. If you've dealt with complaints or managed shifts before, let us know! It’s all about showing us how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Five Guys UK
✨Know the Company Inside Out
Before your interview, make sure you know all about the restaurant's history, values, and what makes their burgers and fries special. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Think about times when you inspired or coached your team to success, especially in high-pressure situations. This is key for an Assistant Manager role!
✨Prepare for Customer Service Scenarios
Since you'll be dealing with complaints, think of a few challenging customer service situations you've faced and how you resolved them. Highlight your ability to handle complaints openly and honestly, as this aligns with the restaurant's values.
✨Demonstrate Financial Acumen
Brush up on your knowledge of P&L management and cost control. Be prepared to discuss how you've managed inventory and waste in previous roles to hit profitability targets. This will show that you understand the financial side of running a successful restaurant.
