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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free food, and 33 days holiday.
- Other info: Opportunities for career advancement and a supportive work culture.
- Why this job: Be part of a fun, energetic team and grow your career in hospitality.
- Qualifications: 1-2 years management experience in a fast-paced environment.
The predicted salary is between 30000 - 35000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
OTHER AWESOME PERKS
- Days out and social events
- Invite to the annual Assistant Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Always leading with our values
- Spotting potential and developing your team to ensure there is a strong talent pipeline
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
- Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent.
- Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Assistant Manager in Bickley employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Bickley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a customer issue. This will help you demonstrate your skills and experience during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows respect for the role and the company, plus it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager in Bickley
Some tips for your application 🫡
Show Your Passion for Burgers!: When you're writing your application, let your love for burgers and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an amazing experience for our customers.
Highlight Your Leadership Skills: Make sure to showcase any previous management experience you have. Talk about how you've led teams, motivated staff, and created a positive work environment. We’re all about inspiring our teams, so show us how you can do that!
Be Specific About Your Achievements: Use numbers and examples to back up your claims. If you've improved customer satisfaction scores or managed a successful shift, tell us about it! We love seeing concrete evidence of your success in the hospitality world.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our awesome team. Plus, it shows you’re serious about wanting to be part of Five Guys!
How to prepare for a job interview at Five Guys UK
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they relate to the role of Assistant Manager. Familiarise yourself with their menu and the importance of customer satisfaction in their business model. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous management experience and how you've successfully led a team. Prepare specific examples where you inspired or coached your team to achieve great results, especially in high-pressure situations. This is key for demonstrating your fit for the role.
✨Emphasise Customer Experience
Since customer satisfaction is crucial, think of instances where you improved guest experiences or handled complaints effectively. Share metrics or feedback that highlight your success in this area. This will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the restaurant's operations, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company culture aligns with your values. It’s a two-way street!