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- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a commitment to quality since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and employee discounts.
- Why this job: Grow your career in a supportive environment with opportunities for advancement.
- Qualifications: Passion for customer service and ambition to develop leadership skills.
- Other info: Participate in social events and annual conferences while enjoying a fun workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986. In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. An achievable bonus scheme worth up to 15% of annual salary ~ An additional Secret Shopper bonus worth up to £2,000 ~ High Performer Awards and Bonus\’s ~ Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000 ~33 Days paid holiday ~ Paid breaks ~ Free burgers, fries and shakes while on shift ~ Life assurance ~ The financial wellbeing app with simple-to-use, flexible benefits built around your pay Days out and social events Invite to the annual Assistant Manager conference Five Guys Perks – employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER YOU\’LL BE Responsible for Shift Managers and Crew Supporting the delivery of perfect burgers and fries Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way Responsible for supporting your General Manager and delivering store results Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Running smooth day to day operations, thinking about long term plans Developing your team to ensure there is a strong talent pipeline AS AN ASSISTANT MANAGER YOU\’LL BE ENTHUSIASTIC ABOUT Customer service If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Support Manager employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Support Manager
✨Tip Number 1
Familiarise yourself with our brand values and customer service philosophy. Understanding what makes our burgers and fries special will help you convey your passion during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experience in coaching or developing staff, as this is crucial for the Assistant Support Manager role.
✨Tip Number 3
Research common challenges faced in the restaurant industry, particularly around customer service and operational efficiency. Being able to discuss these issues and propose solutions will demonstrate your proactive approach.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Assistant Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of an Assistant Support Manager. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, team leadership, and operational management. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and manage costs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully led teams or improved customer satisfaction in previous positions, and explain why you want to work at this burger restaurant.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Five Guys UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the restaurant's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight any specific instances where you inspired or coached team members to achieve their best, as this is a key responsibility of the Assistant Support Manager role.
✨Understand the Business Metrics
Familiarise yourself with basic P&L concepts and be ready to discuss how you would drive sales while controlling costs. Showing that you understand the financial aspects of running a restaurant will impress the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions, especially regarding handling customer complaints or managing team dynamics. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to maintain a positive work environment.
