At a Glance
- Tasks: Lead and inspire a team to deliver perfect burgers and fries in a fast-paced environment.
- Company: Join Five Guys, a family-run burger restaurant known for quality and customer service since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and access to financial wellbeing apps.
- Other info: Participate in team competitions and social events while enjoying employee discounts.
- Why this job: Be part of a fun, dynamic team with opportunities for career growth and development.
- Qualifications: Experience in a Drive Thru or QSR environment is essential; leadership skills are a plus.
The predicted salary is between 30000 - 42000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual Assistant Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Always leading with our values
- Spotting potential and developing your team to ensure there is a strong talent pipeline
- Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
- Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent.
- Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
- If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
- Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
- Five Guys isn't just a job - it can be a career!
Assistant Manager employer: Five Guys UK
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family business that values our employees and their growth. As a Shift Manager, you'll enjoy a vibrant work culture with opportunities for development, competitive rewards, and a supportive environment where your leadership can shine. With perks like free meals, social events, and a commitment to employee wellbeing, Five Guys is an excellent employer for those looking to build a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the Five Guys brand and its values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in fast-paced environments, especially in QSR settings. Be ready to share specific examples of how you've successfully managed teams and handled high-volume sales.
✨Tip Number 3
Prepare to discuss your leadership style and how you inspire and coach your team. Think of instances where you've turned challenges into opportunities for growth and success.
✨Tip Number 4
Show enthusiasm for the role by discussing your passion for delivering excellent customer experiences. Be ready to explain how you would ensure every customer leaves delighted with their order.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in fast-paced QSR environments, particularly any roles you've held in Drive Thru settings. Emphasise your leadership skills and ability to manage a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the brand and your understanding of their values. Mention specific examples of how you've delivered excellent customer service and driven sales in previous roles.
Highlight Adaptability:In your application, demonstrate your adaptability when it comes to working with diverse teams and customers. Provide examples of how you've successfully navigated challenges in a busy environment.
Showcase Results-Driven Mindset:Include quantifiable achievements in your application, such as sales targets met or exceeded, improvements in customer satisfaction scores, or successful team initiatives. This will show your potential employer that you are results-oriented.
How to prepare for a job interview at Five Guys UK
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Be prepared to share examples of how you've successfully managed teams in the past, especially in fast-paced environments like a Drive Thru.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Highlight your experience in delivering excellent customer service and how you've handled complaints effectively. This will show that you can maintain the high standards expected at Five Guys.
✨Discuss Your Adaptability
Working in a dynamic environment requires adaptability. Be ready to discuss situations where you've had to adjust quickly to changes or challenges, particularly in a high-volume sales setting.
✨Align with Company Values
Five Guys values competitive spirit, enthusiasm, family, integrity, and getting things done. Familiarise yourself with these values and think of ways you've embodied them in your previous roles. This alignment will resonate well during your interview.
