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For Companies At a Glance
- Tasks: Lead front-end operations and ensure a WOW customer experience.
- Company: Join the vibrant team at Five Below, where fun meets purpose.
- Benefits: Competitive hourly wage, health coverage, and personal wellness support.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: High school diploma required; management experience preferred.
- Other info: Great opportunities for growth and a supportive team culture.
Overview
Join to apply for the Seasonal Support Lead role at Five Below.
Five Below emphasizes culture, energy, and a purpose-driven environment where associates contribute to a WOW experience for customers. The role supports the store leadership team by directing front-end operations, customer service, and daily store functions to drive sales and maintain a high standard of customer experience.
Responsibilities
- Assist with the direction of the Front End Lead(s) (if applicable) and sales associates under the Store Manager/Leader and Customer Service Manager.
- Own key functions of the store as directed and strive to “Wow the Customer” through front-end operations, cash handling, cleanliness, safety, and driving sales.
- As a Manager on Duty, deliver results during assigned time, lead through the team, and model Five Below leadership behaviors.
- Lead and participate in the Five Below values: Wow the Customer; Unleash Passion; Hold the Penny Hostage; Achieve the Impossible; Work Hard, Have Fun, Build a Career.
- Ensure associates and managers are delivering exceptional customer service and maintaining store standards.
- Train and develop staff on customer service principles and store procedures.
- Maintain fast, friendly checkout, store cleanliness, recovery, and readiness for customers.
- Open and close store procedures; supervise operations; support in payroll processes and store metrics.
- Assist in merchandising, receiving, stocking, and queue merchandising; participate in driving key metrics (Sales, CSAT, ADS, and Expense Control).
- Perform store maintenance and ensure compliance with SOPs; handle cash processes, deposits, and register transactions as applicable.
Qualifications
- High School graduate or equivalent; college experience preferred.
- Minimum 1 year of management experience.
- Excellent verbal and written communication skills; ability to multi-task and think creatively.
- Ability to maintain composure under pressure and lead a team effectively.
- Professionalism, organization, and strong customer service orientation.
Position Details
Position Type: Hourly
Position Starting At: $11.50
Benefits and Equal Opportunity
Explore our benefits site to discover all the perks and support we offer. From health coverage to financial and personal wellness, we’ve got you covered: benefits.fivebelow.com/public/welcome.
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation during the employment process, please submit a request with your contact information.
Notes
We encourage you to apply and join Five Below for opportunities to grow with the team.
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Seasonal Support Lead employer: Five Below
Contact Detail:
Five Below Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Support Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Below's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a WOW experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. This reflects your understanding of the retail environment and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Seasonal Support Lead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how you can contribute to that WOW experience for customers. Share specific examples of how you've wowed customers in the past.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the responsibilities of the Seasonal Support Lead role. Don't just send a generic application!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Use bullet points if it helps to break down your experiences and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Five Below
✨Know the Company Culture
Before your interview, take some time to understand Five Below's culture and values. They emphasise a fun, energetic environment where customer service is key. Show that you resonate with their mission to 'Wow the Customer' and how you can contribute to that.
✨Demonstrate Leadership Skills
As a Seasonal Support Lead, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to maintain composure under pressure and inspire others.
✨Showcase Your Customer Service Experience
Customer service is at the heart of this role. Be ready to discuss specific instances where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and store operations. This shows your genuine interest in the position and helps you assess if Five Below is the right fit for you.