Practice Manager in London

We are seeking an experienced, compassionate Practice Manager to join our central London training practice. You will oversee day-to-day operations and help deliver high-quality, patient-centred care in a warm and welcoming environment. Strong leadership experience combined with a kind, approachable manner is essential. You will work closely with two GP partners and a supportive multidisciplinary team. This is a permanent, full-time role with a salary depending on experience.

Main duties of the job:

• Lead and develop the administrative and support team, promoting teamwork and well-being.
• Manage HR processes, including recruitment, onboarding, appraisals, absence, and staff development.
• Oversee day-to-day operations including premises, IT systems, and administrative workflows.
• Manage patient interface, feedback, complaints, website, and PPG engagement.
• Oversee financial administration including budgeting, payroll, NHS pensions, income claims, and bookkeeping (Xero).
• Monitor and maximise performance in QOF and Enhanced Services.
• Ensure compliance with NHS, CQC, clinical governance, health & safety, and data protection requirements.
• Build and maintain strong relationships with local services, the PCN, ICB, and other stakeholders.

About us:

We are a friendly GP practice in central London, located in a beautiful square with access to a private garden, close to multiple amenities (gym, cafes, and restaurants) and in walking distance to the West End. We serve approximately 7500 patients with a team of 2 GP partners, 5 salaried GPs, 2 GP registrars, a lovely nursing and pharmacy team, a Reception/IT manager supported by a dynamic administrative team, and PCN-provided ARRS staff, including a GP assistant. We pride ourselves on a supportive, collaborative culture with a strong emphasis on kindness and patient-centred care. Our ethos combines warmth, inclusivity, and high standards. We foster a culture where every team member is valued, supported, and encouraged to grow.

Job responsibilities:

• Contract: Permanent
• Working pattern: Full-time (40 hours/week)
• Salary: Competitive, depending on experience
• Start Date: Week commencing 23rd March 2026, with flexibility for the right candidate
• Closing date: 24th February 2026

We welcome informal visits. Please email our practice manager at sarah.mcdonagh6@nhs.net if you would like to arrange to meet.

Person Specification:

• Previous experience in a management role.
• Demonstrable success in key areas of operational leadership, including human resources, financial management, service delivery, and regulatory compliance.
• Strong organisational and problem-solving skills, with the ability to lead teams, manage change, and drive continuous improvement.
• Previous experience in general practice or healthcare with an understanding of primary care structure and workflows.
• Proficiency in using GP clinical systems, particularly SystmOne, with the ability to oversee and support staff in effective use.
• Familiarity with Primary Care Network (PCN) and Integrated Care Board (ICB) operations, with experience in collaborative working, reporting requirements, and strategic engagement.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.