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- Tasks: Support patients and manage reception duties in a busy medical centre.
- Company: Fitzrovia Medical Centre, a friendly and professional healthcare environment.
- Benefits: Full-time hours with potential for varied shifts and a supportive team.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Experience in a busy NHS setting and strong communication skills.
The predicted salary is between 23900 - 25600 £ per year.
Fitzrovia Medical Centre are looking for a full time administrator / receptionist working 37.5hrs per week to join our friendly team. You must be enthusiastic, used to working in a high pressured environment and confident in dealing with members of the public in a professional manner. We welcome applications from those with experience of working within a busy NHS setting. Please be advised that the hours for this position will be 10:00 - 18:30 Monday - Friday, however, you may be required to work between the hours of 07:30 - 18:30 as and when required.
Main duties of the job:
- To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
- To provide reception service that meets the need of the patient.
- Front line reception duties, dealing with patients face to face.
- General enquiries and explaining practice procedures.
- Dealing with telephone calls from patients, repeat prescriptions and any other queries.
- Booking interpreters, transport, etc.
- Maintaining the appointments system, to arrange appointments as per practice procedure.
- Dealing with home visit requests.
- Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
- To assist and support the clinical staff in the efficient running of the clinics and surgeries.
- To provide clerical support within the Practice.
- Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
- To enter patient data on to the practice computer system (computerised and manual).
- To liaise with hospitals and other agencies.
- To adhere to the code of confidentiality at all times.
- To adhere to practice protocols and procedures.
- Liaising with clinical and non-clinical staff.
- Dealing with orders, supplies.
Administrator / Receptionist in London employer: Fitzrovia Medical Centre
Contact Detail:
Fitzrovia Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Receptionist in London
✨Tip Number 1
Get to know the Fitzrovia Medical Centre! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in high-pressure environments.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Administrator / Receptionist in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your enthusiasm shine through! We want to see that you're excited about the role and ready to tackle the challenges of a busy NHS environment.
Tailor Your Experience: Make sure to highlight any relevant experience you have in similar roles. We love seeing how your past work has prepared you for this position, especially if you've dealt with patients or worked in a high-pressure setting.
Be Professional Yet Friendly: Since you'll be the first point of contact for patients, it's important to convey a professional yet approachable tone in your application. Show us that you can balance professionalism with a friendly attitude!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fitzrovia Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator/Receptionist at Fitzrovia Medical Centre. Familiarise yourself with the specific duties mentioned in the job description, such as managing appointments and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this position involves dealing with the public, it's crucial to highlight your communication skills. Prepare examples of how you've successfully interacted with patients or clients in previous roles, especially in high-pressure environments. This will show that you're confident and capable of providing excellent customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult patient or a busy reception desk. Think through potential scenarios and formulate your responses ahead of time. This will help you stay calm and collected during the interview, showcasing your problem-solving abilities.
✨Demonstrate Your Organisational Skills
Being organised is key in this role, so be ready to discuss how you manage your time and tasks effectively. You might want to share examples of how you've maintained records or managed appointments in past jobs. This will reassure the interviewers that you can handle the administrative demands of the position.