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- Tasks: Be the friendly face at our busy veterinary hospital, managing calls and appointments.
- Company: Join Fitzpatrick Referrals, a leading specialist veterinary hospital in Surrey.
- Benefits: Enjoy competitive pay, flexible hours, free parking, and a supportive work environment.
- Why this job: Make a real difference in pet care while working in a dynamic and caring team.
- Qualifications: Excellent communication skills and a proactive attitude are essential; experience is a plus.
- Other info: Shifts include evenings and weekends; early applications are encouraged!
The predicted salary is between 24000 - 36000 £ per year.
Receptionist
Fitzpatrick Referrals is looking for a new receptionist to expand our well‑established team and provide the personal touch and high standards of care to our clients, their families, vets and colleagues at our busy specialist veterinary orthopaedics, neurology and dental hospital near Godalming in Surrey.
Location: Halfway Lane, Eashing, Godalming, Surrey, GU7 2QQ, GB. Department: Reception.
Key qualities: Excellent communicator, proactive and resourceful, efficient, confident and empathetic, capable of managing a busy reception desk.
Responsibilities:
- Meet and greet patients and their families.
- Answer a high volume of telephone calls.
- Manage busy appointment diaries and book appointments.
- Liaise with referring vets and other referral centres.
- Deal with email enquiries.
- Handle cash transactions.
- Update and maintain client records.
- Provide support to the triage department.
This is a full‑time role working a 40‑hour week in line with the company rota; the schedule includes a 1:4 weekend rota (Saturday 8.30 am–4.30 pm and Sunday 10.30 am–4.30 pm) with days off in lieu.
Benefits:
- Competitive salary.
- Workplace pension.
- Life assurance.
- Company sick pay.
- Free onsite parking.
- Access to an employee assistance programme.
Early applications are encouraged and we reserve the right to close for applications before the closing date.
Apply by 13 February 2026.
Date posted: 30 January 2026.
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Receptionist employer: Fitzpatrick Referrals
Contact Detail:
Fitzpatrick Referrals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary field, especially orthopaedics, neurology, and dental care. Understanding the terminology and processes will help you communicate effectively with clients and colleagues, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the busy reception desk environment, where you'll need to handle multiple inquiries and manage appointments efficiently.
✨Tip Number 3
Demonstrate your empathy and customer service skills during the interview. Share examples from past experiences where you've successfully dealt with challenging situations or provided exceptional support to clients.
✨Tip Number 4
Be ready to discuss your availability for shifts, including weekends. Showing flexibility and a willingness to adapt to the needs of the team can make you a more attractive candidate for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the receptionist position at Fitzpatrick Referrals. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy, as these are crucial for the role. Mention specific examples from your past experiences that demonstrate your ability to handle a busy reception desk and provide excellent customer service.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer interaction, administrative tasks, or working in a fast-paced environment. Use bullet points to make your achievements clear and concise.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Fitzpatrick Referrals
✨Show Your Communication Skills
As a receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might want to share examples of how you've handled difficult conversations or provided exceptional customer service in the past.
✨Demonstrate Empathy
Given the nature of the role, showing empathy towards clients and their families is crucial. Think of instances where you’ve had to be understanding and supportive, and be ready to discuss these experiences. This will show that you can handle sensitive situations with care.
✨Prepare for a Busy Environment
The job involves managing a busy reception desk, so it’s important to convey your ability to multitask and stay organised. Consider discussing any previous roles where you successfully managed multiple tasks at once, especially in a fast-paced environment.
✨Be Ready to Discuss Flexibility
Since the role requires shift work, including weekends, be prepared to discuss your availability openly. Highlight your willingness to adapt to the required hours and any previous experience you have with flexible working arrangements.