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- Tasks: Engage clients, understand their needs, and ensure exceptional service throughout their journey.
- Company: Dynamic HR consultancy focused on people and partnerships.
- Benefits: Competitive salary, flexible working, generous leave, and professional development support.
- Why this job: Make a real impact by helping businesses thrive through effective HR solutions.
- Qualifications: Experience in client-facing HR roles and strong communication skills.
- Other info: Join a progressive team that values your input and supports your growth.
Job Type: Full-time
Salary: Circa £60,000 (depending on experience)
We offer a competitive salary package aligned with current market rates for this role. The final offer will reflect your skills, experience, and qualifications, alongside our commitment to internal equity.
Location: Within commutable distance of Bristol and Reading (hybrid)
This is a hybrid role where you ll mainly work from home, with travel for meetings.
Please note: We re sharing this opportunity across a number of job boards and in a number of locations to reach as many potential applicants as possible. However, this is one single position so wherever you see it, it s the same great role.
About us
We re a full-service HR consultancy that partners with clients acting either as their in-house HR team or an extension to their existing people team. Our job is to help brilliant businesses recruit, retain, and develop great people whether through one-off projects or long-term partnerships.
We believe people are the foundation of every business s success, and we re here to help our clients create workplaces where everyone can do their best work.
What you ll be doing
You ll be the person who makes sure every client feels genuinely cared for and supported from their first conversation with us right through their ongoing partnership.
As a Senior Client Engagement Specialist you ll use your HR knowledge and people insight to really understand each client s challenges, connect them with the right Fitzgerald solutions, and make sure their experience with us is consistently excellent.
You ll manage relationships across the full client journey from drafting proposals and onboarding new clients to managing check-ins and service reviews that strengthen trust and help us continuously improve.
Here s a snapshot of what your day-to-day might include:
- Meeting with potential new clients to understand their needs, explore their challenges, and draft thoughtful proposals that show how we can help solve their people problems.
- Leading a smooth, consistent onboarding process that sets the tone for a brilliant partnership.
- Acting as the main point of contact for clients building trust, listening closely, and ensuring every interaction feels personal and proactive.
- Working with colleagues across Fitzgerald to map client needs, identify solutions, and bring the right specialists into the conversation.
- Managing the client care process from feedback gathering to service reviews to ensure we re always raising the bar in how we support our clients.
- Keeping CRM data, follow-ups, and engagement notes accurate and up to date so nothing slips through the gaps.
- Tracking trends and insights from client feedback, helping us spot opportunities to improve and grow.
It s a role that combines relationship management, coordination, and continuous improvement ideal for someone who loves people, process, and problem-solving in equal measure.
About you
You might be an HR professional ready for a new challenge one that lets you use your people expertise in a broader, more strategic way.
You ll be great at building relationships, connecting dots, and creating structure. You ll take real pride in helping clients feel supported and in control.
You ll need to be:
- Experienced in a client-facing or stakeholder-focused HR role (for example, HR Business Partner, HR Consultant, or other senior HR role).
- Commercially aware able to link people solutions to business goals and outcomes.
- A clear, confident communicator who listens carefully and builds trust quickly.
- Structured and process-driven enjoys bringing order and consistency to how things run.
- Empathetic and proactive calm under pressure and always focused on finding the right solution.
- Organised and detail-oriented keeps things on track and takes pride in delivering quality work.
- Comfortable using CRM and digital systems to manage client information and activity.
- Happy to travel when needed and hold a full UK driving licence.
Experience in an HR consultancy, or familiarity with proposals and client onboarding processes, would be an advantage but isn t essential.
The Perks:
We might be biased, but we think this role is exciting, purposeful, and full of opportunity. And because we like to look after our people, here s what you can look forward to when you join us:
- Competitive salary (circa £60,000 per annum)
- 25 days annual leave to start, rising to 27 after one year and 29 after two years, plus bank holidays
- Career qualifications supported and paid for where relevant with progression and development opportunities
- Monthly homeworking allowance and all equipment provided
- Flexible working patterns to make sure you have a good balance between your work and home life
- Pension scheme options (including salary sacrifice) and 4% employer pension contributions, with a minimum of 4% employee contributions
- Life assurance at four times basic salary
- Shopping discounts platform, flu vaccinations and technology and cycle to work salary sacrifice schemes
- Medicash health cash plan and wellbeing benefits (including EAP)
- Enhanced family leave and twice yearly all staff get togethers
- Unlimited remote GP appointments available 24/7
- A growing, progressive business with people at its heart
Why join us?
At Fitzgerald, we think one-size-fits-all doesn t make anyone look good. Instead, we promise to make space for you to bring your whole self to work, not just your job title.
Job titles change, after all. Working here, in time yours might too. We re betting the future of our business on each of us, so we don t just talk about development we invest in it. Specifically, we invest in you.
So if you want to learn something new or deepen your expertise, you do the work and we ll support you all the way. Because when you get better at what you do, so do we.
And when life throws curveballs – which it always will – we ll make sure you ve got the flexibility and support you need. We understand that time to rest and recharge is important and we ll make sure you get it, along with a work/life balance that always treats you like an adult (and trusts you accordingly).
Because we want everyone here to play a big part in what comes next for Fitzgerald, to build our future, be involved in decisions, and be valued for your input.
We re Fitzgerald. We do work that works for you.
How to Apply:
Our application process helps you get to know us just as much as it helps us get to know you. It includes a short written assessment, a virtual interview, psychometric testing, and a concluding in-person meeting.
If this sounds like your kind of role, APPLY NOW (you ll be redirected to our careers site) we can t wait to hear from you.
We re committed to building a diverse and inclusive team and actively encourage applications from people of all backgrounds.
Senior Client Engagement Specialist (HR Consultancy) employer: Fitzgerald
Contact Detail:
Fitzgerald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Engagement Specialist (HR Consultancy)
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR world and let them know you're on the hunt for a Senior Client Engagement Specialist role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Fitzgerald and understand their values and services. Think about how your experience aligns with their mission to support clients. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can solve client challenges. Use specific examples from your past roles to show how you’ve built relationships and improved processes. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show that you’re genuinely interested in the role.
We think you need these skills to ace Senior Client Engagement Specialist (HR Consultancy)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how your experiences have shaped your approach to client engagement.
Tailor Your Application: Make sure to customise your application for the Senior Client Engagement Specialist role. Highlight your relevant HR experience and how it aligns with our mission at Fitzgerald. Show us how you can help our clients feel genuinely cared for!
Showcase Your Skills: Use specific examples to demonstrate your skills in relationship management and problem-solving. We love seeing how you've tackled challenges in the past and how those experiences will help you excel in this role.
Follow the Process: Remember, our application process is designed to help us get to know you better. So, make sure to complete all parts of the application, including the written assessment. And don’t forget to apply through our website – we can’t wait to hear from you!
How to prepare for a job interview at Fitzgerald
✨Know Your Stuff
Make sure you brush up on your HR knowledge and the specific challenges clients face in this sector. Familiarise yourself with common HR consultancy practices and be ready to discuss how you can apply your expertise to help clients solve their people problems.
✨Showcase Your People Skills
As a Senior Client Engagement Specialist, relationship management is key. Prepare examples of how you've built trust and rapport with clients in the past. Think about times when you've gone above and beyond to ensure client satisfaction and be ready to share those stories.
✨Be Process-Driven
This role requires a structured approach to client engagement. Be prepared to discuss how you manage processes, from onboarding new clients to conducting service reviews. Highlight any tools or systems you've used to keep everything organised and efficient.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company and the role. Ask about their approach to client engagement, how they measure success, and what opportunities there are for professional development within the team.