At a Glance
- Tasks: Lead operational excellence across premium hospitality venues in London.
- Company: Join BNF Hospitality, a growing brand with high-end venues.
- Benefits: Competitive salary, performance bonus, generous holiday, and staff discounts.
- Other info: Dynamic environment with opportunities for growth and ongoing training.
- Why this job: Shape the future of luxury hospitality while developing your leadership skills.
- Qualifications: Experience in multi-site hospitality operations and strong people leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Join BNF Hospitality and play a key role in driving operational excellence across a portfolio of premium London hospitality venues. This is a full-time, permanent position based in London with regular on-site visits. The salary is competitive plus a performance bonus.
BNF Hospitality operates a collection of high-end hospitality brands, including Isabel Mayfair and Nathalie venues across London. Working closely with General Managers and Head Office functions, the Hospitality Operations Manager will ensure operational consistency, commercial performance, and exceptional guest experiences across the estate.
About the role
We are seeking an experienced and commercially minded Hospitality Operations Manager to join BNF Hospitality. This senior operational role is responsible for supporting the performance of multiple hospitality venues across London. You will work closely with General Managers, Finance, Marketing, and People teams to deliver operational excellence, people development, and commercial performance across the business.
Key Responsibilities
- Operational Leadership
- Lead operational performance across multiple hospitality venues.
- Monitor venue performance against budgets, forecasts, and key performance indicators.
- Identify opportunities to improve operational efficiency, profitability, and service delivery.
- Ensure operational policies, procedures, and service standards are implemented consistently across all venues.
- People Leadership & Development
- Line-manage and support General Managers and selected Head Office employees across the hospitality portfolio.
- Coach, develop, and hold managers accountable for performance and operational standards.
- Support recruitment, onboarding, performance management, and succession planning activities.
- Foster high-performing teams and a positive culture across both venue and Head Office functions.
- Conduct regular operational reviews and management meetings.
- Commercial & Financial Performance
- Work closely with Finance teams to oversee venue performance, budgets, and labour management.
- Support revenue growth initiatives and commercial performance objectives.
- Monitor costs, operational expenditure, and profitability across the portfolio.
- Provide operational insight and recommendations to senior leadership.
- Stakeholder Management
- Act as a key link between Head Office and venue operations.
- Collaborate closely with Finance, Marketing, and People teams to ensure alignment across the business.
- Build strong relationships with General Managers, suppliers, and key stakeholders.
- Prepare and present operational updates and performance reporting to senior leadership.
- Strategic Contribution
- Support the implementation of strategic initiatives, business improvements, and future venue openings.
- Identify opportunities to enhance operational processes and guest experiences.
- Contribute to business growth plans and support operational planning and launch of future venues.
- Support continuity of operations and decision-making in the absence of senior leadership where required.
We are Looking for a Hospitality Professional Who:
- Has significant multi-site hospitality operations experience within the restaurant, hospitality, or leisure sector.
- Has experience managing and developing General Managers and operational leadership teams.
- Has strong people leadership skills with a proven ability to coach, develop, and hold managers accountable.
- Has a strong understanding of P&L management, budgeting, labour control, and operational performance metrics.
- Has experience implementing operational standards, policies, and procedures across multiple locations.
- Is commercially minded with the ability to balance strategic thinking and operational delivery.
- Is comfortable operating autonomously and taking ownership of operational initiatives.
Desirable:
- Previous experience overseeing premium, luxury, or high-end hospitality venues.
- Experience within London-based restaurant groups or multi-site hospitality businesses.
- Exposure to new venue openings, business expansion projects, or operational change programmes.
- Knowledge of health & safety, licensing, and employment legislation within the hospitality sector.
- Degree or professional qualification in Hospitality Management, Business Management, or a related discipline.
If you are an experienced hospitality professional with a passion for operational excellence, people leadership, and delivering exceptional guest experiences, we would love to hear from you. Join BNF Hospitality and help shape the future success of a growing portfolio of premium hospitality venues across London.
Why Join Us?
- Competitive salary package and performance bonus.
- Stream (formerly wagestream) – access your pay before payday.
- 28 days holiday.
- Generous staff discounts on food and drink.
- Staff meals on duty.
- Seasonal team parties and staff events.
- Long service bonus.
- Refer a friend scheme.
- Ongoing training and development.
- Pension Scheme.
- Compassionate leave.
- Confidential 24/7 mental health support line.
- BUPA private health and dental insurance.
- Life insurance.
UK Hospitality Operations Manager employer: Fitzgerald HR
BNF Hospitality is an exceptional employer that prioritises operational excellence and people development within a vibrant and entrepreneurial environment. With a competitive salary package, generous benefits including private health insurance and ongoing training opportunities, employees are empowered to thrive in their roles while contributing to the success of premium hospitality venues across London. Join us to be part of a dynamic team that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land UK Hospitality Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fitzgerald HR. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fitzgerald HR
Don't be shy about reaching out to Fitzgerald HR directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace UK Hospitality Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fitzgerald HR and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fitzgerald HR
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
