UK Hospitality Operations Manager

Join BNF Hospitality and play a key role in driving operational excellence across a portfolio of premium London hospitality venues. This is a full-time, permanent position based in London with regular on-site visits. The salary is competitive plus a performance bonus.

BNF Hospitality operates a collection of high-end hospitality brands, including Isabel Mayfair and Nathalie venues across London. Working closely with General Managers and Head Office functions, the Hospitality Operations Manager will ensure operational consistency, commercial performance, and exceptional guest experiences across the estate.

About the role

We are seeking an experienced and commercially minded Hospitality Operations Manager to join BNF Hospitality. This senior operational role is responsible for supporting the performance of multiple hospitality venues across London. You will work closely with General Managers, Finance, Marketing, and People teams to deliver operational excellence, people development, and commercial performance across the business.

Key Responsibilities

• Operational Leadership
  • Lead operational performance across multiple hospitality venues.
  • Monitor venue performance against budgets, forecasts, and key performance indicators.
  • Identify opportunities to improve operational efficiency, profitability, and service delivery.
  • Ensure operational policies, procedures, and service standards are implemented consistently across all venues.
• People Leadership & Development
  • Line-manage and support General Managers and selected Head Office employees across the hospitality portfolio.
  • Coach, develop, and hold managers accountable for performance and operational standards.
  • Support recruitment, onboarding, performance management, and succession planning activities.
  • Foster high-performing teams and a positive culture across both venue and Head Office functions.
  • Conduct regular operational reviews and management meetings.
• Commercial & Financial Performance
  • Work closely with Finance teams to oversee venue performance, budgets, and labour management.
  • Support revenue growth initiatives and commercial performance objectives.
  • Monitor costs, operational expenditure, and profitability across the portfolio.
  • Provide operational insight and recommendations to senior leadership.
• Stakeholder Management
  • Act as a key link between Head Office and venue operations.
  • Collaborate closely with Finance, Marketing, and People teams to ensure alignment across the business.
  • Build strong relationships with General Managers, suppliers, and key stakeholders.
  • Prepare and present operational updates and performance reporting to senior leadership.
• Strategic Contribution
  • Support the implementation of strategic initiatives, business improvements, and future venue openings.
  • Identify opportunities to enhance operational processes and guest experiences.
  • Contribute to business growth plans and support operational planning and launch of future venues.
  • Support continuity of operations and decision-making in the absence of senior leadership where required.

We are Looking for a Hospitality Professional Who:

• Has significant multi-site hospitality operations experience within the restaurant, hospitality, or leisure sector.
• Has experience managing and developing General Managers and operational leadership teams.
• Has strong people leadership skills with a proven ability to coach, develop, and hold managers accountable.
• Has a strong understanding of P&L management, budgeting, labour control, and operational performance metrics.
• Has experience implementing operational standards, policies, and procedures across multiple locations.
• Is commercially minded with the ability to balance strategic thinking and operational delivery.
• Is comfortable operating autonomously and taking ownership of operational initiatives.

Desirable:

• Previous experience overseeing premium, luxury, or high-end hospitality venues.
• Experience within London-based restaurant groups or multi-site hospitality businesses.
• Exposure to new venue openings, business expansion projects, or operational change programmes.
• Knowledge of health & safety, licensing, and employment legislation within the hospitality sector.
• Degree or professional qualification in Hospitality Management, Business Management, or a related discipline.

If you are an experienced hospitality professional with a passion for operational excellence, people leadership, and delivering exceptional guest experiences, we would love to hear from you. Join BNF Hospitality and help shape the future success of a growing portfolio of premium hospitality venues across London.

Why Join Us?

• Competitive salary package and performance bonus.
• Stream (formerly wagestream) – access your pay before payday.
• 28 days holiday.
• Generous staff discounts on food and drink.
• Staff meals on duty.
• Seasonal team parties and staff events.
• Long service bonus.
• Refer a friend scheme.
• Ongoing training and development.
• Pension Scheme.
• Compassionate leave.
• Confidential 24/7 mental health support line.
• BUPA private health and dental insurance.
• Life insurance.