At a Glance
- Tasks: Engage with clients, understand their needs, and ensure exceptional service throughout their journey.
- Company: Dynamic HR consultancy focused on client relationships and continuous improvement.
- Benefits: Competitive salary, flexible working, generous leave, and career development support.
- Other info: Hybrid role with opportunities for professional growth in a supportive environment.
- Why this job: Make a real impact by helping clients navigate their HR challenges with tailored solutions.
- Qualifications: Experience in client-facing HR roles and strong communication skills are essential.
Senior HR Client Engagement Specialist
Department: Communications and New Business
Employment Type: Permanent
Location: South West
Reporting To: Head of Communications and New Business
Compensation: £60,000 / year
Description
Job Type: Full-time, but we\\\'re open to 30 hours a week or above.
Salary: Circa £60,000 (depending on experience)
We offer a competitive salary package aligned with current market rates for this role. The final offer will reflect your skills, experience, and qualifications, alongside our commitment to internal equity.
Location: Within commutable distance of Bristol and Reading (hybrid)
Note: This is a hybrid role where you\\\'ll mainly work from home, with travel for meetings.
Please note: We\\\'re sharing this opportunity across a number of job boards and in a number of locations to reach as many potential applicants as possible. However, this is one single position – so wherever you see it, it\\\'s the same great role.
What you’ll be doing
You’ll be the person who makes sure every client feels genuinely cared for and supported — from their first conversation with us right through their ongoing partnership.
As a Senior Client Engagement Specialist you’ll use your HR knowledge and people insight to really understand each client’s challenges, connect them with the right Fitzgerald solutions, and make sure their experience with us is consistently excellent.
You’ll manage relationships across the full client journey — from drafting proposals and onboarding new clients to managing check-ins and service reviews that strengthen trust and help us continuously improve.
Here’s a snapshot of what your day-to-day might include:
- Meeting with potential new clients to understand their needs, explore their challenges, and draft thoughtful proposals that show how we can help solve their people problems.
- Leading a smooth, consistent onboarding process that sets the tone for a brilliant partnership.
- Acting as the main point of contact for clients — building trust, listening closely, and ensuring every interaction feels personal and proactive.
- Working with colleagues across Fitzgerald to map client needs, identify solutions, and bring the right specialists into the conversation.
- Managing the client care process — from feedback gathering to service reviews — to ensure we’re always raising the bar in how we support our clients.
- Keeping CRM data, follow-ups, and engagement notes accurate and up to date so nothing slips through the gaps.
- Tracking trends and insights from client feedback, helping us spot opportunities to improve and grow.
It’s a role that combines relationship management, coordination, and continuous improvement — ideal for someone who loves people, process, and problem-solving in equal measure.
About you
You might be an HR professional ready for a new challenge — one that lets you use your people expertise in a broader, more strategic way.
You’ll be great at building relationships, connecting dots, and creating structure. You’ll take real pride in helping clients feel supported and in control.
You’ll need to be:
- Experienced in a client-facing or stakeholder-focused HR role (for example, HR Business Partner, HR Consultant, or other senior HR role).
- Commercially aware — able to link people solutions to business goals and outcomes.
- A clear, confident communicator who listens carefully and builds trust quickly.
- Structured and process-driven — enjoys bringing order and consistency to how things run.
- Empathetic and proactive — calm under pressure and always focused on finding the right solution.
- Organised and detail-oriented — keeps things on track and takes pride in delivering quality work.
- Comfortable using CRM and digital systems to manage client information and activity.
- Happy to travel when needed and hold a full UK driving licence.
Experience in an HR consultancy, or familiarity with proposals and client onboarding processes, would be an advantage, but isn’t essential.
The Perks:
We might be biased, but we think this role is exciting, purposeful, and full of opportunity. And because we like to look after our people, here’s what you can look forward to when you join us:
- Competitive salary (circa £60,000 per annum)
- 25 days’ annual leave to start, rising to 27 after one year and 29 after two years, plus bank holidays
- Career qualifications supported and paid for where relevant with progression and development opportunities
- Monthly homeworking allowance and all equipment provided
- Flexible working patterns to make sure you have a good balance between your work and home life
- Pension scheme options (including salary sacrifice) and 4% employer pension contributions, with a minimum of 4% employee contributions
- Life assurance at four times basic salary
- Shopping discounts platform, flu vaccinations and technology and cycle to work salary sacrifice schemes
- Medicash health cash plan and wellbeing benefits (including EAP)
- Enhanced family leave and twice yearly all staff get togethers
- Unlimited remote GP appointments available 24/7
- A growing, progressive business with people at its heart
Senior Client Engagement Specialist (HR Consultancy) in Barnstaple employer: Fitzgerald HR
Fitzgerald is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a flexible working environment in the South West. With a strong focus on career development, generous leave policies, and a supportive culture, we empower our team to thrive while making a meaningful impact on our clients' HR challenges. Join us to be part of a progressive company that values your contributions and fosters a collaborative atmosphere.
We think you need these skills to ace Senior Client Engagement Specialist (HR Consultancy) in Barnstaple
How to prepare for a job interview at Fitzgerald HR
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around client engagement and consultancy. Be ready to discuss how you've tackled client challenges in the past and how your experience aligns with the role.
✨Showcase Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully managed client relationships. Highlight your ability to listen, empathise, and communicate clearly.
✨Be Process-Driven
Since the job involves a lot of coordination and structure, come armed with examples of how you've implemented processes in previous roles. Discuss how you keep things organised and ensure nothing slips through the cracks.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their client onboarding process or how they gather feedback to improve services. This demonstrates your proactive approach and genuine interest.
