Employee Relations Manager in London

Department: Employee Relations

Employment Type: Permanent

Location: South East

Compensation: £60,000 / year

Description

Job Type: Full-time (minimum 30 hours per week)

Salary: Starting from £60,000 (FTE) per annum. We offer a competitive salary package aligned with current market rates for this role. The final offer will reflect your skills, experience, and qualifications, alongside our commitment to internal equity.

Location: This is a hybrid role where you'll be based from home with regular travel for meetings. Candidates must be based in the South East or South West of England.

Please note: We're sharing this opportunity across a number of job boards and in a number of locations to reach as many potential applicants as possible. However, this is one single position – so wherever you see it, it's the same great role.

What you'll be doing

As Employee Relations Manager, you'll be accountable for the work of a small team, focusing on quality, performance and reputation of Fitzgerald's Employee Relations service. This is a hands‐on role, balancing line management of a small team with complex casework. You'll work closely with the Head of Employee Relations and our People Partnering teams, ensuring ER is integrated, consistent and impactful across everything we deliver.

You'll oversee and manage the performance of a small team, making sure you deliver a brilliant service to our clients. As well as keeping your team engaged and meeting targets, you'll provide expert advice and guidance to our internal team on a variety of complex employee relations activities.

Your work will include:

• Overseeing the work of your team, making sure it meets our value to sweat the small stuff; checking it's right, good quality and meets the client brief.
• Reviewing your team's time, approving it, making sure everything's recorded properly, and keeping an eye on time recorded against estimates and proposals that relate to your client work.
• Understanding the workload across your team and helping to balance this so that your people are able to meet their billing targets.
• Making sure you and your team are following our account management and client care processes and procedures.
• Competently and efficiently investigating and/or advising on a range of high‐risk and complex employee relations cases.
• Leading and providing strategic guidance on business change processes, including redundancy, restructuring and TUPE.
• Quality reviewing a range of documentation of mixed complexity, drafted by your team and other internal services teams.
• Handling any client complaints or queries relating to your team's client projects and/or portfolios.

About you

You're an experienced Employee Relations professional with deep technical expertise, strong people management skills and a genuinely human approach. You'll bring:

• Recent experience in roles such as: HR/People Business Partner, Employee Relations Manager/Specialist/Business Partner.
• Significant experience leading various business change programmes, including redundancy, restructuring, and TUPE.
• Experience of undertaking complex employee relations investigations.
• A keen eye for detail and accuracy, with the ability to spot and correct errors in own and others' work.
• Effective communication and influencing skills at a senior level.
• Ability to think independently and apply employment law to a variety of straightforward and complex situations.
• Excellent communication skills in written and spoken English.
• CIPD Level 7 or equivalent employment law qualification (or qualified by experience at that level) is essential.

The Perks

We might be biased, but we think this role is exciting, purposeful, and full of opportunity. And because we like to look after our people, here's what you can look forward to when you join us:

• Competitive salary (starting from £60,000 per annum FTE)
• 25 days' annual leave to start, rising to 27 after one year and 29 after two years, plus bank holidays
• Career qualifications supported and paid for, with real opportunities to grow
• Monthly homeworking allowance and all equipment provided
• Flexible working patterns for a healthy work‐life balance
• Pension scheme options (including salary sacrifice) and 4% employer pension contributions
• Life assurance at four times basic salary
• Shopping discounts platform, flu vaccinations, and technology and cycle‐to‐work schemes
• Medicash health cash plan and wellbeing benefits (including EAP)
• Enhanced family leave and twice‐yearly all‐staff get‐togethers
• Unlimited remote GP appointments available 24/7
• A growing, progressive business with people at its heart

How to apply

If this sounds like your kind of role, APPLY NOW — we can't wait to hear from you.

We're committed to building a diverse and inclusive team and actively encourage applications from people of all backgrounds.