At a Glance
- Tasks: Lead a prestigious restaurant and late-night venue, ensuring exceptional guest experiences.
- Company: Isabel Mayfair, a top dining destination in London known for its vibrant atmosphere.
- Benefits: Competitive salary, early pay access, generous holiday, and staff discounts.
- Other info: Join us for ongoing training, seasonal events, and a supportive work environment.
- Why this job: Shape the future of a renowned hospitality venue while leading a passionate team.
- Qualifications: Significant experience in premium hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Lead one of Mayfair's most prestigious restaurant and late-night hospitality destinations. Isabel Mayfair is known for its vibrant fusion of Latin and Mediterranean cuisine, glamorous atmosphere, and exceptional late-night experience in our exclusive Dragon Room. Since opening in 2017, Isabel has become synonymous with refined hospitality in Mayfair. As part of the wider BNF Hospitality portfolio, Isabel continues to evolve and grow, with a strong focus on operational excellence, guest experience and commercial performance.
We are seeking an experienced and highly commercial General Manager to lead Isabel Mayfair. This is a high-profile leadership role responsible for the overall performance of one of London's most recognised hospitality venues. You will oversee all aspects of the business, including operations, guest experience, people leadership, financial performance and compliance. The successful candidate will be equally comfortable leading a premium dining operation and a busy late-night bar environment, ensuring exceptional standards are maintained throughout the guest journey. This role requires a visible, hands-on leader who can inspire teams, drive accountability and create a culture of excellence whilst delivering strong commercial results.
Key Responsibilities
- Guest Experience
- Maintain Isabel's reputation as a leading Mayfair hospitality destination
- Build strong relationships with VIP guests and key stakeholders
- Handle guest feedback professionally and effectively
- Operations
- Maintain exceptional standards of guest service across both restaurant and bar operations
- Ensure all operational procedures, service standards and company policies are consistently followed
- Monitor service delivery and continuously identify opportunities for improvement
- Lead management briefings and operational meetings
- Leadership & People Management
- Lead, motivate and develop a large front and back-of-house team
- Create a positive, high-performance culture focused on service excellence
- Coach and develop departmental managers and supervisors
- Ensure effective recruitment, onboarding, training and succession planning
- Commercial Performance
- Deliver agreed revenue, profitability and KPI targets
- Manage labour costs, stock control and operational expenditure
- Work closely with Head Office functions to maximise commercial performance
- Identify opportunities to increase revenue and enhance guest experience
- Compliance & Standards
- Ensure full compliance with licensing, health & safety, food safety and employment legislation
- Maintain high standards of cleanliness, presentation and operational discipline
- Lead audits and ensure corrective actions are implemented where required
We are Looking for a Hospitality Professional Who:
- Has significant General Manager experience within premium hospitality environments
- Has experience operating in Mayfair, Central London or similar high-end hospitality markets
- Has experience managing both restaurant and late-night bar operations
- Has proven experience managing VIP and high-profile clientele
- Has worked within high-volume, high-profile hospitality venues
- Is a strong people leader with experience managing senior managers and department heads
- Has experience managing P&L performance, budgets and labour costs
- Is highly organised and thrives in a fast-paced environment
- Is comfortable working evenings and weekends as required by the business
Desirable
- Experience within luxury restaurants, private members' clubs or premium hospitality venues
If you are an experienced hospitality leader with a passion for exceptional guest experiences, commercial success and leading high-performing teams, we would love to hear from you. Join Isabel Mayfair and help shape the future of one of London's most exciting hospitality destinations.
Why Join Us?
- Competitive salary package
- Stream (formerly wagestream) – access your pay before payday
- 28 days holiday
- Generous staff discounts on food and drink
- Staff meals on duty
- Seasonal team parties and staff events
- Long service bonus
- Refer a friend scheme
- Ongoing training and development
- Pension Scheme
- Compassionate leave
- Confidential 24/7 mental health support line
- BUPA private health and dental insurance
- Life insurance
General Manager – Isabel Mayfair employer: Fitzgerald HR
Isabel Mayfair is an exceptional employer, offering a vibrant work culture in one of London's most prestigious dining destinations. With a strong focus on operational excellence and guest experience, employees benefit from competitive salaries, generous staff discounts, and ongoing training opportunities, all within a supportive environment that prioritises mental health and well-being. Join our dynamic team and be part of shaping the future of high-end hospitality in Mayfair.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Isabel Mayfair
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fitzgerald HR. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fitzgerald HR
Don't be shy about reaching out to Fitzgerald HR directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager – Isabel Mayfair
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fitzgerald HR and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fitzgerald HR
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
