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- Tasks: Assist clients and healthcare professionals with calls and emails, managing prescriptions and orders.
- Company: Fittleworth Medical is a leading home dispensing service provider, dedicated to client care and innovation.
- Benefits: Enjoy flexible working, 25 days annual leave, private healthcare, and exclusive discounts through Fittle-perks.
- Why this job: Join a supportive team focused on improving client services while making a real impact in healthcare.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office are essential.
- Other info: Be part of a rapidly growing company with a commitment to employee wellbeing and development.
The predicted salary is between 28800 - 43200 £ per year.
About us
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth's 360 employees who live and breathe the immutable principles of our business.
The Role
The Customer Service Advisor will be responsible for providing a high level of customer service to clients and healthcare professionals in the day-to-day management of customer service daily workflow.
- Manage inbound and outbound calls and e-mails for clients and healthcare professionals
- Sort and process incoming prescriptions and the management of EPS to create and complete client orders
- Maintain external communication from clients and healthcare professionals for example, Web Orders, My Pen and CaringPlace outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders
- Register new clients to Fittleworth
- Process sample orders
- Update client cutting templates as needed
- Track missing parcels as needed, and manage returns / collections
- Log complaints as received, and request support of the Team Leader to manage complex queries
- Work towards objectives in order to achieve set department KPI's and personal development objectives
- Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy
- Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients
- Actively promote Fittleworth to internal and external customers demonstrating the Values at all times
Experience and Qualifications
- Previous experience of working in high-volume customer experience environment.
- Previous telephone experience desirable
- Computer literate with a working knowledge of MS Word, Excel, PowerPoint, and Outlook.
- Excellent customer service skills
- Excellent telephone manner
- Self-motivated with the determination to succeed
- The ability to multi-task in a high-volume environment
- Proactively collaborate with others
- Organised and good at managing priorities
What we offer
- Life Insurance Cover x10 Annual Salary
- Competitive full pension scheme of 8.5% employer contribution
- Employee cost of private healthcare covered with option to add family members
- A comprehensive, embedded Employee Assistance Programme
- Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre!
- 25 days annual leave, bank holidays
- 1 Me Day, 1 Volunteer day per annum
- Enhanced support on family friendly policy
- Flexible Working
Customer Service Advisors employer: Fittleworth Medical Ltd
Contact Detail:
Fittleworth Medical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Familiarise yourself with Fittleworth Medical's services and values. Understanding their commitment to customer care and the specific products they offer will help you demonstrate your alignment with their mission during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves managing inbound and outbound calls, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multi-task in a high-volume environment. Prepare examples from your past experiences where you successfully managed multiple tasks simultaneously, as this is crucial for the Customer Service Advisor role.
✨Tip Number 4
Network with current or former employees of Fittleworth Medical. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, particularly in high-volume environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to the responsibilities listed in the job description, such as managing calls or processing orders, to show you are a great fit.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Fittleworth Medical Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Fittleworth Medical thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you successfully managed difficult customers or resolved complaints, as these are crucial for a Customer Service Advisor role.
✨Showcase Your Multi-tasking Abilities
Since the role involves managing multiple tasks simultaneously, be ready to discuss how you handle high-pressure situations. Share specific instances where you successfully juggled various responsibilities without compromising on quality.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.