Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with enquiries and support furniture design processes.
- Company: Fittingly is a cutting-edge manufacturer of bespoke fitted furniture.
- Benefits: Enjoy on-site parking, performance bonuses, and flexible working hours.
- Why this job: Join a dynamic team focused on exceptional customer service and innovative design.
- Qualifications: Passion for customer service, strong communication skills, and problem-solving experience required.
- Other info: Full-time role with potential evening flexibility; salary ranges from £25,000 to £32,000.
The predicted salary is between 21500 - 28000 £ per year.
Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide. We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.
Key Responsibilities:
- Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.
- Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.
- The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.
- Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.
What We're Looking For:
- A passion for delivering outstanding customer service and a genuine desire to exceed customer expectations.
- Proven experience in handling customer enquiries, problem solving, and finding effective solutions.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members.
- Excellent organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in computer systems and a willingness to learn our in-house tools and design software.
- A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team.
- Analytical and technical skills would be a necessity and an interest in furniture design would be beneficial.
As a key member of our team, you will play an essential role in ensuring our customers have a seamless and enjoyable experience from start to finish.
Working Hours: We operate between 9am - 5pm over a 7 day working week (Sundays 10am - 4pm) and some evening flexibility may be necessary.
If you're passionate about customer service and want to be part of an innovative, customer-driven company, we’d love to hear from you!
Job Type: Full-time
Pay: £25,000.00-£32,000.00 per year
Additional pay: Performance bonus
Benefits: On-site parking
Schedule: Monday to Friday, Weekend availability
Technical Support Consultant employer: Fittingly
Contact Detail:
Fittingly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant
✨Tip Number 1
Familiarise yourself with the furniture design industry and the specific products offered by Fittingly. Understanding their bespoke solutions will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in delivering prompt and professional assistance, which is crucial for the Technical Support Consultant role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. Being able to articulate these scenarios will highlight your suitability for the role.
✨Tip Number 4
Research the tools and software commonly used in technical support roles, especially those related to furniture design. Familiarity with these systems can give you an edge and demonstrate your willingness to learn and adapt.
We think you need these skills to ace Technical Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Consultant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or technical support roles. Provide specific examples of how you've successfully handled customer enquiries and problem-solving situations.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your ability to communicate clearly and effectively. Use concise language and demonstrate your interpersonal skills through your writing.
Express Your Passion: In your cover letter, convey your enthusiasm for delivering outstanding customer service and your interest in furniture design. This will help you stand out as a candidate who aligns with the company's values and mission.
How to prepare for a job interview at Fittingly
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully handled customer enquiries or resolved issues. Highlight your analytical skills and how you approach problem-solving, as this is crucial for the role.
✨Communicate Clearly and Effectively
Since strong communication is key in this role, practice articulating your thoughts clearly. Be ready to explain complex ideas simply, especially when discussing technical aspects of furniture design or measurements.
✨Familiarise Yourself with Furniture Design
Having an interest in furniture design will give you an edge. Research the latest trends and technologies in bespoke furniture solutions, and be prepared to discuss how you can contribute to the company's innovative approach.
