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- Tasks: Assist customers with enquiries and support design processes in a dynamic team.
- Company: Fittingly is an innovative manufacturer of bespoke fitted furniture based in Stoke-on-Trent.
- Benefits: Enjoy flexible working hours and the chance to work with cutting-edge technology.
- Why this job: Join a customer-focused team and make a real impact on customer experiences.
- Qualifications: Passion for customer service, strong communication skills, and problem-solving experience required.
- Other info: Opportunity to learn in-house tools and collaborate with various teams.
The predicted salary is between 24000 - 36000 £ per year.
Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide.
We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.
Key Responsibilities:- Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.
- Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.
- Guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.
- Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.
- A passion for delivering outstanding customer service and a genuine desire to exceed customer expectations.
- Proven experience in handling customer enquiries, problem solving, and finding effective solutions.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members.
- Excellent organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in computer systems and a willingness to learn our in-house tools and design software.
- A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team.
- Analytical and technical skills would be a necessity.
As a key member of our team, you will play an essential role in ensuring our customers have a seamless and enjoyable experience from start to finish.
Working Hours: Operating hours are 9:00 am to 5:00 pm, Monday to Friday, with flexibility to evening and weekend hours.
If you're passionate about customer service and want to be part of an innovative, customer-driven company, we'd love to hear from you!
Technical Support Advisor in Stoke-On-Trent employer: Fittingly
Contact Detail:
Fittingly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor in Stoke-On-Trent
✨Tip Number 1
Familiarise yourself with the furniture design industry and the specific products offered by Fittingly. Understanding their bespoke solutions will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in delivering prompt and professional assistance, which is crucial for a Technical Support Advisor.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. Being able to articulate these situations will highlight your capability to handle enquiries effectively.
✨Tip Number 4
Research common technical issues related to furniture design and installation. Being knowledgeable about potential challenges will not only impress your interviewers but also prepare you for the types of queries you may encounter in the role.
We think you need these skills to ace Technical Support Advisor in Stoke-On-Trent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Technical Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and technical support. Use specific examples to demonstrate your problem-solving skills and ability to manage customer enquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your desire to exceed customer expectations. Mention your proficiency in computer systems and any experience you have with design software, as this is crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Fittingly
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to exceeding expectations.
✨Demonstrate Technical Knowledge
Since the role requires technical support, be prepared to discuss any relevant technical skills or experiences you have. Familiarise yourself with basic furniture design concepts and be ready to explain how you would assist customers with their queries.
✨Practice Clear Communication
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and concisely. You might even want to practice explaining complex ideas in simple terms, as this will reflect your ability to build rapport with customers.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve problem-solving scenarios related to customer enquiries. Think of examples where you successfully resolved issues and be ready to walk the interviewer through your thought process and the steps you took to find a solution.
