Furniture Design & Technical Advisor
Fittingly - Stoke on Trent
Salary - Between £25000 - £32000 (dependant on experience)
Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting‑edge technology, we empower customers to design their own wardrobes and storage solutions — all crafted at our Fenton (Stoke-on-Trent) factory and delivered nationwide.
We’re looking for a proactive, customer‑focused Technical Support Advisor to join our expanding technical team. You’ll play a key role in supporting customers and ensuring a smooth journey from design to installation.
What you’ll be doing:
- Acting as the first point of contact for customer enquiries via phone and email, delivering friendly, professional support
- Building strong relationships through clear communication and exceptional service
- Guiding customers to take accurate measurements, using spatial awareness to produce clear diagrams
- Working closely with Sales and Operations to resolve queries around design and order fulfilment
What we’re looking for:
- A genuine passion for customer service and going the extra mile
- Experience handling enquiries, solving problems, and delivering solutions
- Strong communication skills with the ability to build trust quickly
- Highly organised, with the ability to juggle priorities in a fast‑paced environment
- Confident using computer systems and keen to learn new tools and design software
- Self‑motivated, with the ability to work independently and as part of a team
- Strong analytical/technical skills (essential); an interest in furniture design is a bonus
The details:
You’ll be a key part of delivering a seamless, enjoyable experience for every customer.
Hours: 9am–5pm across a 7-day rota (Sundays 10am–4pm), with some evening flexibility required.
If you love helping customers and want to be part of an innovative, growing business — we’d love to hear from you.
