Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and support our design process.
- Company: Join Fittingly, a cutting-edge manufacturer of bespoke fitted furniture.
- Benefits: Enjoy flexible working hours and be part of a dynamic team.
- Why this job: Make a real impact by enhancing customer experiences in a creative environment.
- Qualifications: Bring your passion for customer service and strong communication skills.
- Other info: Opportunity to learn design software and collaborate with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service – Technical Furniture Designer
Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide.
We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.
Key Responsibilities:
Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.
Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.
The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.
Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.
What We\’re Looking For:
A passion for delivering outstanding customer service and a genuine desire to exceed customer expectations.
Proven experience in handling customer enquiries, problem solving, and finding effective solutions.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members.
Excellent organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency in computer systems and a willingness to learn our in-house tools and design software.
A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team.
Analytical and technical skills would be a necessity.
As a key member of our team, you will play an essential role in ensuring our customers have a seamless and enjoyable experience from start to finish.
Working Hours: Operating hours are 9:00 am to 5:00 pm, Monday to Friday, with flexibility to evening and weekend hours.
If you\’re passionate about customer service and want to be part of an innovative, customer-driven company, we’d love to hear from you!
Fittingly | Technical Furniture Designer employer: Fittingly
Contact Detail:
Fittingly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fittingly | Technical Furniture Designer
✨Tip Number 1
Familiarize yourself with Fittingly's products and services. Understanding the bespoke fitted furniture offerings will help you engage with customers more effectively and demonstrate your knowledge during interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for real-life situations and help you build rapport quickly.
✨Tip Number 3
Brush up on your technical skills related to design software. Being comfortable with design tools will not only boost your confidence but also show your willingness to learn and adapt to Fittingly's systems.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues. This will highlight your proactive approach and ability to exceed customer expectations.
We think you need these skills to ace Fittingly | Technical Furniture Designer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Furniture Designer position at Fittingly. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, particularly in technical or design-related fields. Provide specific examples of how you've successfully handled customer inquiries and solved problems.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to demonstrate your interpersonal skills in your application. Use clear and concise language, and consider including examples of how you've built rapport with customers in the past.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for customer service and your desire to exceed customer expectations. Mention why you are excited about the opportunity to work with Fittingly and how you can contribute to their innovative approach.
How to prepare for a job interview at Fittingly
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice explaining complex ideas clearly and concisely, as this role requires building rapport with customers and collaborating with team members.
✨Highlight Your Problem-Solving Experience
Be ready to discuss situations where you successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Technical Aspects
Since the role involves technical furniture design, brush up on relevant design software and tools. Showing a willingness to learn and adapt will impress the interviewers.
