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- Tasks: Handle customer inquiries, resolve issues, and schedule deliveries in a fast-paced environment.
- Company: Fittingly is a dynamic manufacturer of bespoke fitted furniture using cutting-edge technology.
- Benefits: Enjoy a full-time role with competitive pay and the chance to work in a supportive team.
- Why this job: Join a small team where your problem-solving skills will shine and make a real impact.
- Qualifications: Must have 2 years of customer service experience and good computer literacy.
- Other info: Shift work may be required; we operate 7 days a week.
The predicted salary is between 25200 - 30240 £ per year.
Customer Support Coordinator
Fittingly is a young and dynamic manufacturer of bespoke fitted furniture. We use cutting edge technology to enable our customers to design their own custom fitted wardrobe and storage solutions, which we manufacture in our factory in Fenton, Stoke-on-Trent, before being delivered and fitted nationwide.
We are looking for a talented and enthusiastic individual to join our small but growing operations team, which oversees all customer service activity, along with delivery and fitting logistics, and supporting our manufacturing function.
Your key responsibilities will include:
- Handling customer service enquiries and resolving customer issues over the phone and by email.
- Establishing and maintaining customer relationships by providing excellent customer service alongside effective conflict resolution and complaint handling.
- Scheduling deliveries, ensuring effective and efficient use of our vehicle fleet.
- Supporting our fitters and drivers and helping to resolve logistical challenges and remedial work.
- Liaising with the factory manager to answer queries relating to order fulfillment and design.
We are looking for someone who is a self motivator, who enjoys problem solving and working as part of a team in a fast paced office environment. You should be passionate about giving our customers the best possible experience.
Our ideal candidate:
- You should have good computer literacy and strong technical skills, with the ability to become a product expert and learn our in house systems and design tools.
- You should be friendly and a good team player – let your personality show.
- As an important member of our small team, it will be essential for you to be able to work independently, be highly organised and effectively prioritise your workload to coordinate multiple projects at varying stages.
- You should have plenty of experience dealing with customer issues and complaints.
- You will play an important role in our small business, by being a key point of contact for our customers and contractors.
We are a 7 days operation and shift work may be required
Job Type: Full-time
Pay: From £25,200.00 per year
Schedule:
- 8 hour shift
Education:
- GCSE or equivalent (required)
Experience:
customer service: 2 years (required)
Customer Support Coordinator employer: Fittingly
Contact Detail:
Fittingly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarize yourself with the bespoke fitted furniture industry. Understanding the products and services offered by Fittingly will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Highlight your problem-solving skills during the interview. Prepare examples of how you've successfully resolved customer issues in the past, as this is a key responsibility of the Customer Support Coordinator.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Be ready to discuss how you prioritize tasks and manage multiple projects simultaneously, as this will be crucial in coordinating deliveries and customer inquiries.
✨Tip Number 4
Demonstrate your team player attitude. Share experiences where you've collaborated with others to achieve a common goal, as working closely with fitters, drivers, and the factory manager is essential in this role.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Coordinator position. Make sure you understand the key responsibilities and the skills required, such as customer service experience and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any technical skills that align with the role. Emphasize your ability to handle customer issues and your experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully resolved customer complaints or improved customer relationships in previous positions.
Showcase Your Personality: Since the company values a friendly team player, let your personality shine through in your application. Use a conversational tone and express your eagerness to contribute to the team and enhance customer experiences.
How to prepare for a job interview at Fittingly
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved issues or handled complaints, as this role heavily relies on effective conflict resolution.
✨Demonstrate Problem-Solving Abilities
Since the job involves logistical challenges and supporting fitters and drivers, think of scenarios where you've had to solve problems quickly and efficiently. Share these experiences to showcase your ability to thrive in a fast-paced environment.
✨Emphasize Teamwork and Communication
This position requires strong collaboration with various team members. Be ready to talk about how you work well in a team, communicate effectively, and maintain positive relationships with colleagues and customers alike.
✨Familiarize Yourself with the Company’s Products
Understanding the bespoke fitted furniture industry and the technology used can set you apart. Research Fittingly's products and services, and be prepared to discuss how you can contribute to enhancing the customer experience.
