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- Tasks: Handle customer enquiries, resolve issues, and schedule deliveries in a fast-paced environment.
- Company: Fittingly is a vibrant manufacturer of bespoke fitted furniture using cutting-edge technology.
- Benefits: Enjoy a full-time role with competitive pay and the chance to work in a dynamic team.
- Why this job: Join a small team where your contributions directly impact customer satisfaction and business growth.
- Qualifications: GCSE or equivalent required; experience in customer service and manufacturing preferred.
- Other info: Shift work may be required as we operate 7 days a week.
The predicted salary is between 21600 - 28800 £ per year.
Fittingly is a young and dynamic manufacturer of bespoke fitted furniture. We use cutting edge technology to enable our customers to design their own custom fitted wardrobe and storage solutions, which we manufacture in our factory in Fenton, Stoke-on-Trent, before being delivered and fitted nationwide.
We are looking for a talented and enthusiastic individual to join our small but growing operations team, which oversees all customer service activity, along with delivery and fitting logistics, and supporting our manufacturing function. Ideally, with a background in manufacturing, you will be used to working in a fast paced environment and will have experience in scheduling work for drivers and fitters.
Your key responsibilities will include:
- Handling customer service enquiries and resolving customer issues over the phone and by email.
- Establishing and maintaining customer relationships by providing excellent customer service alongside effective conflict resolution and complaint handling.
- Scheduling deliveries, ensuring effective and efficient use of our vehicle fleet.
- Supporting our fitters and drivers and helping to resolve logistical challenges and remedial work.
- Liaising with the factory manager to answer queries relating to order fulfilment and design.
Our ideal candidate:
- You should have good computer literacy and strong technical skills, with the ability to become a product expert and learn our in house systems and design tools.
- As an important member of our small team, it will be essential for you to be able to work independently, be highly organised and effectively prioritise your workload to coordinate multiple projects at varying stages.
- You should have plenty of experience dealing with customer issues, complaints and problem solving.
- You will play an important role in our small business, by being a key point of contact for our customers and contractors.
- A background in manufacturing would be preferable.
We are a 7 days operation and shift work may be required.
Job Type: Full-time
Pay: From £25,200.00 per year
Schedule: 8 hour shift
Education: GCSE or equivalent (required)
Customer Operations Advisor employer: Fittingly
Contact Detail:
Fittingly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Advisor
✨Tip Number 1
Familiarise yourself with the bespoke fitted furniture industry. Understanding the products and services offered by Fittingly will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in conflict resolution. Be prepared to share specific examples of how you've successfully handled customer complaints or logistical challenges in previous roles.
✨Tip Number 3
Highlight any experience you have in scheduling and logistics. Being able to discuss your familiarity with managing deliveries and coordinating teams will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Showcase your organisational skills. Prepare to explain how you prioritise tasks and manage multiple projects simultaneously, as this is crucial for the fast-paced environment at Fittingly.
We think you need these skills to ace Customer Operations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and manufacturing. Emphasise any roles where you handled customer enquiries, resolved issues, or scheduled work for drivers and fitters.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and logistical challenges in previous positions.
Highlight Technical Skills: Since the role requires good computer literacy and technical skills, be sure to mention any relevant software or systems you are familiar with. This could include scheduling tools or design software that relates to the job.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively resolved customer complaints or logistical issues in the past. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Fittingly
✨Showcase Your Customer Service Skills
Since the role involves handling customer enquiries and resolving issues, be prepared to share specific examples of how you've successfully managed customer complaints in the past. Highlight your ability to maintain relationships and provide excellent service.
✨Demonstrate Your Organisational Skills
The job requires effective prioritisation and coordination of multiple projects. Discuss your experience in scheduling work for drivers and fitters, and how you manage your time in a fast-paced environment.
✨Familiarise Yourself with the Company’s Products
Understanding the bespoke fitted furniture industry will give you an edge. Research Fittingly's products and services, and be ready to discuss how you can become a product expert and support the manufacturing function.
✨Prepare for Logistical Challenges
As the role involves resolving logistical challenges, think of scenarios where you've successfully navigated similar situations. Be ready to explain your problem-solving approach and how you would support fitters and drivers in overcoming obstacles.
