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- Tasks: Support customers from design to installation, ensuring a smooth journey.
- Company: Fast-growing manufacturer of bespoke fitted furniture with innovative technology.
- Benefits: Competitive salary, flexible hours, and a chance to grow in a dynamic team.
- Other info: Be part of an exciting, supportive environment with great career opportunities.
- Why this job: Join a creative team and help customers bring their furniture dreams to life.
- Qualifications: Passion for customer service, strong communication skills, and tech-savvy.
The predicted salary is between 25000 - 32000 £ per year.
Fittingly is a fast-growing, innovative manufacturer of bespoke fitted furniture. Using cutting‑edge technology, we empower customers to design their own wardrobes and storage solutions — all crafted at our Fenton (Stoke‑on‑Trent) factory and delivered nationwide. We’re looking for a proactive, customer‑focused Technical Support Advisor to join our expanding technical team. You’ll play a key role in supporting customers and ensuring a smooth journey from design to installation.
What you’ll be doing:
- Acting as the first point of contact for customer enquiries via phone and email, delivering friendly, professional support
- Building strong relationships through clear communication and exceptional service
- Guiding customers to take accurate measurements, using spatial awareness to produce clear diagrams
- Working closely with Sales and Operations to resolve queries around design and order fulfilment
What we’re looking for:
- A genuine passion for customer service and going the extra mile
- Experience handling enquiries, solving problems, and delivering solutions
- Strong communication skills with the ability to build trust quickly
- Highly organised, with the ability to juggle priorities in a fast‑paced environment
- Confident using computer systems and keen to learn new tools and design software
- Self‑motivated, with the ability to work independently and as part of a team
- Strong analytical/technical skills (essential); an interest in furniture design is a bonus
The details: You’ll be a key part of delivering a seamless, enjoyable experience for every customer. Hours: 9am–5pm across a 7‑day rota (Sundays 10am–4pm), with some evening flexibility required. If you love helping customers and want to be part of an innovative, growing business — we’d love to hear from you.
Furniture Design & Technical Advisor in Stoke-on-Trent employer: Fittingly Ltd
Contact Detail:
Fittingly Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Furniture Design & Technical Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Fittingly's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more at ease when handling enquiries and building those all-important relationships.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our innovative team at Fittingly.
We think you need these skills to ace Furniture Design & Technical Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your genuine passion for customer service in your application. We want to see how you go the extra mile to help customers and create a positive experience.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to communicate your skills and experiences, as we value strong communication skills.
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Furniture Design & Technical Advisor. Mention any relevant experience with technical support or furniture design to catch our eye.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Fittingly Ltd
✨Know Your Stuff
Before the interview, make sure you understand Fittingly's products and services inside out. Familiarise yourself with bespoke furniture design and the technical aspects of the role. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone the extra mile for customers. Highlight how you resolved issues or built strong relationships. This is crucial since the role focuses heavily on customer support and communication.
✨Practice Spatial Awareness
Since you'll be guiding customers on measurements and diagrams, brush up on your spatial awareness skills. You might even want to sketch a few basic furniture layouts to demonstrate your understanding during the interview.
✨Be Ready to Juggle Priorities
The job can be fast-paced, so think of scenarios where you've successfully managed multiple tasks at once. Be prepared to discuss how you stay organised and prioritise effectively, as this will show you're ready for the dynamic environment at Fittingly.