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- Tasks: Support customers from design to installation, ensuring a smooth journey.
- Company: Fast-growing manufacturer of bespoke fitted furniture with innovative technology.
- Benefits: Competitive salary, flexible hours, and a chance to grow in a dynamic team.
- Other info: Be part of an exciting journey in a thriving industry.
- Why this job: Join a creative team and help customers bring their furniture dreams to life.
- Qualifications: Passion for customer service, strong communication skills, and tech-savvy.
The predicted salary is between 25000 - 32000 £ per year.
Fittingly is a fast-growing, innovative manufacturer of bespoke fitted furniture. Using cutting‑edge technology, we empower customers to design their own wardrobes and storage solutions — all crafted at our Fenton (Stoke‑on‑Trent) factory and delivered nationwide.
We’re looking for a proactive, customer‑focused Technical Support Advisor to join our expanding technical team. You’ll play a key role in supporting customers and ensuring a smooth journey from design to installation.
What you’ll be doing:
- Acting as the first point of contact for customer enquiries via phone and email, delivering friendly, professional support
- Building strong relationships through clear communication and exceptional service
- Guiding customers to take accurate measurements, using spatial awareness to produce clear diagrams
- Working closely with Sales and Operations to resolve queries around design and order fulfilment
What we’re looking for:
- A genuine passion for customer service and going the extra mile
- Experience handling enquiries, solving problems, and delivering solutions
- Strong communication skills with the ability to build trust quickly
- Highly organised, with the ability to juggle priorities in a fast‑paced environment
- Confident using computer systems and keen to learn new tools and design software
- Self‑motivated, with the ability to work independently and as part of a team
- Strong analytical/technical skills (essential); an interest in furniture design is a bonus
The details:
You’ll be a key part of delivering a seamless, enjoyable experience for every customer.
Hours: 9am–5pm across a 7‑day rota (Sundays 10am–4pm), with some evening flexibility required.
If you love helping customers and want to be part of an innovative, growing business — we’d love to hear from you.
Furniture Design & Technical Advisor employer: Fittingly Ltd
Contact Detail:
Fittingly Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Furniture Design & Technical Advisor
✨Tip Number 1
Get to know the company inside out! Research Fittingly's products and values so you can show genuine enthusiasm during your interview. This will help us see that you're not just another candidate, but someone who truly cares about what we do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. We love candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team at Fittingly.
We think you need these skills to ace Furniture Design & Technical Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your genuine passion for customer service in your application. We want to see how you go the extra mile to help customers and create a positive experience.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language to communicate your skills and experiences, as we value strong communication skills.
Tailor Your Application: Don’t forget to tailor your application to the role! Mention any relevant experience with technical support or furniture design, as this will show us you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Fittingly Ltd
✨Know Your Stuff
Make sure you understand the basics of furniture design and the technical aspects of the role. Familiarise yourself with common materials, design software, and measurement techniques. This will help you answer questions confidently and show your genuine interest in the field.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone the extra mile for a customer. Think about how you resolved issues or built strong relationships. This is crucial for a role that focuses on delivering exceptional service.
✨Practice Clear Communication
Since you'll be the first point of contact for customers, practice explaining complex ideas simply. You might want to role-play with a friend or family member to ensure you can communicate effectively and build trust quickly during the interview.
✨Be Organised and Ready to Juggle
Demonstrate your organisational skills by discussing how you manage multiple priorities. Prepare to share specific strategies you use to stay on top of tasks, especially in a fast-paced environment. This will show that you're ready to handle the demands of the job.