At a Glance
- Tasks: Support customers with technical issues related to fitness equipment and ensure a smooth after-sales experience.
- Company: Join a dynamic team in the fitness industry focused on customer satisfaction.
- Benefits: Full-time role with opportunities for personal and professional growth.
- Other info: Collaborative environment with chances to develop your skills and career.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Strong IT skills, customer care experience, and knowledge of fitness equipment.
The predicted salary is between 25000 - 30000 € per year.
Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment. This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally. You will also support the team performance, maintaining the team vision and inspire the Technical Support team. Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.
Key Responsibilities
- Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims.
- Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer.
- Support other members of the team with WMS and Exchequer training.
- Promptly establish and resolve customer faults and other technical queries, through telephone calls, e-mails and online web‑chat.
- Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience.
- Maintain high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts.
- Continuously look at the internal processes and procedures in order to drive efficiencies.
- Support with day‑to‑day escalated and/or operational questions from the team especially on WMS and Exchequer.
- Collaborate swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience.
- Continuously pursue personal and professional development in the area of expertise and maintain strong product and technical knowledge.
Who You Will Work With
Liaise with colleagues in other departments to ensure smooth after‑sales service, including the diagnostics and parts team; collaborate with Retail, Sales, Warehousing and liaise with allocated customers to ensure a smooth after‑sales process, including for parts, repairs and installations.
You Will Need
- Strong back‑office and IT skills with experience of customer care.
- Knowledge of fitness equipment.
- An understanding of health and safety requirements in line with the technical area.
- Strong communication and collaboration skills due to working with external customers, 3rd‑party suppliers and internal teams.
- Ability to problem‑solve and effectively communicate action plans.
- Ability to plan and organise personal workload and support all members of the team.
Advantages – Though Not Essential
- A Full UK Driving licence.
- A forklift licence.
Technical Support Assistant (F/T 37.5h) employer: Fitshop UK
As a Technical Support Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and you will have access to comprehensive training and resources to enhance your skills in customer care and technical support. Located in a vibrant area, we offer competitive benefits and a commitment to maintaining high standards, ensuring that you can make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (F/T 37.5h)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and various teams, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Support Assistant (F/T 37.5h)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Assistant role. Highlight your experience with customer care and any technical skills you have, especially related to fitness equipment. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting customers and how your skills align with our mission at StudySmarter. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure to showcase your strong communication skills in your application. Whether it's through examples in your CV or your cover letter, let us know how you effectively solve problems and collaborate.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Fitshop UK
✨Know Your Tech
Make sure you brush up on your knowledge of fitness equipment and common technical issues. Being able to discuss specific problems and solutions will show that you're not just familiar with the products but also passionate about helping customers.
✨Practice Your Communication Skills
Since this role involves liaising with customers and various teams, practice clear and concise communication. You might want to role-play common scenarios with a friend to get comfortable explaining technical concepts in simple terms.
✨Familiarise Yourself with WMS and Exchequer
Get a head start by learning about Warehouse Management Systems (WMS) and Exchequer software. If you can demonstrate some knowledge or even experience with these systems during your interview, it’ll definitely set you apart from other candidates.
✨Show Your Team Spirit
This position is all about collaboration, so be ready to share examples of how you've worked effectively in a team before. Highlight any experiences where you’ve supported colleagues or contributed to team goals, as this will resonate well with the interviewers.
