At a Glance
- Tasks: Deliver exceptional customer service and achieve sales targets in a vibrant retail environment.
- Company: Join Fitshop UK, a dynamic retailer focused on quality customer support.
- Benefits: Enjoy full training, sales bonuses, generous holiday, and staff discounts.
- Other info: Collaborate with a supportive team and contribute to an engaging store atmosphere.
- Why this job: Be part of a team that values your growth and offers real career development.
- Qualifications: Confident communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
At Fitshop UK, we have an excellent opportunity for a full time Retail Sales Advisor based at our Manchester store. We believe it is important to provide quality support for our Customers. We need our Retail Sales team to be confident, polite and personable individuals with outstanding communication skills to provide a first class Customer journey in store (and on the telephone when appropriate).
Benefits
- Full training
- Sales bonus
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance)
- Pension scheme
- Life Insurance (4x annual salary post probationary)
- Generous staff discount
Key Responsibilities
- Ensure a first class customer journey and in-store sales experience by being approachable and delivering friendly customer service
- Achieve and exceed daily, monthly and annual sales targets
- Building an in-depth knowledge of our products and services to enable to provide outstanding support to customers
- Confidently managing the full customer journey with ease in order to delight the customer with the aim to impact our trust pilot score positively alongside ensuring repeat business
- Work with the store manager and assistant manager to replenish stock, visual merchandising and ensuring stock remains clean and well presented
- Support with stock checks and changes to shop layout as directed by the retail management team
- When trained, comply with the cash handling requirements and cash reconciliation and banking procedures
- Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity
- Maintain a safe environment on the shop floor for the team and customers
- When trained, be a key holder for the store and adhere to security and safety requirements
- Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.
Who You Will Work With
In addition to working with a great store team, you will connect with other retail stores, sales, customer care and our warehouse team.
You Will Need
- To maintain a calm, confident and enthusiastic manner when dealing with Customers
- To be able to make recommendations to customers and close sales
- Confident communication skills, both written and verbal
- Understand the customer journey and how to create a welcoming store environment
- To generate sales
- The ability to work collaboratively as part of a wider team
- To use own initiative and be self-motivated
Retail Sales Advisor (F/T 37.5h) in Manchester employer: Fitshop UK
At Fitshop UK, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors in Manchester a supportive and dynamic work environment. With comprehensive training, generous benefits including a sales bonus, life insurance, and a substantial staff discount, we foster a culture of growth and collaboration, ensuring our team members are equipped to deliver outstanding customer service while achieving their personal career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor (F/T 37.5h) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fitshop UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fitshop UK!
We think you need these skills to ace Retail Sales Advisor (F/T 37.5h) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fitshop UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fitshop UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fitshop UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fitshop UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
