At a Glance
- Tasks: Support customers with technical issues related to fitness equipment and ensure a smooth after-sales experience.
- Company: Join a dynamic team focused on delivering exceptional customer service in the fitness industry.
- Benefits: Full-time role with opportunities for personal and professional development.
- Other info: Great chance to grow your career in a supportive environment.
- Why this job: Be part of a team that values collaboration and innovation while helping customers achieve their fitness goals.
- Qualifications: Strong IT skills, customer care experience, and knowledge of fitness equipment.
The predicted salary is between 25000 - 30000 € per year.
Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment. This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally. You will also support the team performance, maintaining the team vision and inspire the Technical Support team. Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.
Key Responsibilities
- Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims.
- Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer.
- Support other members of the team with WMS and Exchequer training.
- Promptly establish and resolve customer faults and other technical queries, through telephone calls, e-mails and online web‑chat.
- Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience.
- Maintain high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts.
- Continuously look at the internal processes and procedures in order to drive efficiencies.
- Support with day‑to‑day escalated and/or operational questions from the team especially on WMS and Exchequer.
- Collaborate swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience.
- Be comfortable with Health & Safety and enforce it as part of daily activities.
- Continuously pursue personal improvement; constantly strive to grow and develop yourself and the team.
- Continuously pursue personal and professional development in the area of expertise and maintain strong product and technical knowledge.
Who You Will Work With
Liaise with colleagues in other departments to ensure smooth after‑sales service, including the diagnostics and parts team; collaborate with Retail, Sales, Warehousing & Logistics partners to speedily and proactively resolve issues; and liaise with allocated customers to ensure a smooth after‑sales process, including for parts, repairs and installations.
You Will Need
- Strong back‑office and IT skills with experience of customer care.
- Knowledge of fitness equipment.
- An understanding of health and safety requirements in line with the technical area.
- Strong communication and collaboration skills due to working with external customers, 3rd‑party suppliers and internal teams.
- Ability to problem‑solve and effectively communicate action plans.
- Ability to plan and organise personal workload and support all members of the team.
Advantages – Though Not Essential
- A Full UK Driving licence.
- A forklift licence.
Technical Support Assistant (F/T 37.5h) in Glasgow employer: Fitshop UK
As a Technical Support Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and you will have access to ongoing training opportunities to enhance your skills in customer care and technical support. Located in a vibrant area, we offer a range of benefits including competitive pay, health and safety training, and the chance to work with cutting-edge fitness technology, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (F/T 37.5h) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and various teams, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Support Assistant (F/T 37.5h) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Assistant role. Highlight any relevant customer care experience and your knowledge of fitness equipment to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure to demonstrate your strong communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fitshop UK
✨Know Your Tech
Make sure you brush up on your knowledge of fitness equipment and common technical issues. Being able to discuss specific problems and solutions will show that you're not just familiar with the products but also passionate about helping customers.
✨Practice Your Communication Skills
Since this role involves liaising with customers and various teams, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with different scenarios you could face during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to troubleshoot a problem or manage a difficult situation, and be ready to share these stories to demonstrate your ability to think on your feet.
✨Be Ready to Discuss Processes
Familiarise yourself with the processes related to returns, repairs, and installations. Understanding how these work will help you answer questions confidently and show that you're proactive about improving efficiencies within the team.
