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- Tasks: Process orders and support customers with outstanding communication skills.
- Company: Join Fitshop, a leading name in health and fitness retail.
- Benefits: Enjoy 30 days holiday, pension scheme, life insurance, and generous staff discounts.
- Why this job: Be an ambassador for Fitshop and make a real difference in customer experiences.
- Qualifications: 1+ year in order processing, strong attention to detail, and great communication skills.
- Other info: Full training provided and opportunities to connect with a dynamic team.
The predicted salary is between 28800 - 42000 £ per year.
We believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first-class Customer journey through a variety of communication channels. As an ambassador for Fitshop, you will support and resolve all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.
In Turn You Will Receive:
- Full training
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance)
- Pension scheme
- Life Insurance (4x annual salary post probationary)
- Generous staff discount
- Free parking
Key Responsibilities:
- Processing orders from online, retail and direct sales channels
- Responsible for ensuring the order information is accurate before processing and passing to the warehouse team
- Processing orders within a time sensitive manner
- Placing purchase orders and liaising with suppliers
- Processing order amendments and cancellations
- Allocating stock to orders
- Keeping customers updated with their order status
Who You Will Work With:
In addition to the support from a great team, you will connect with the retail stores, the warehouse team, sales team and purchasing.
You Will Need:
- To maintain a calm, confident and enthusiastic manner
- 1+ Years in order processing / administration type role
- First class attention to detail
- Strong listening and verbal communication skills
- To be comfortable using office packages, email, online telephone systems and PC based back office systems
- The ability to work collaboratively as part of a wider team and on own initiative
- Must have excellent attention to detail and problem-solving skills
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
Order Processing / Administration / Order Fulfilment (F/T 37.5 h) in Glasgow employer: Fitshop UK
Contact Detail:
Fitshop UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing / Administration / Order Fulfilment (F/T 37.5 h) in Glasgow
✨Tip Number 1
Get to know the company! Research Fitshop and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a first-class customer journey, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Fitshop family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Order Processing / Administration / Order Fulfilment (F/T 37.5 h) in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our customers, so a personable touch goes a long way.
Tailor Your Application: Make sure to tailor your application to the Order Processing Specialist role. Highlight any relevant experience you have in order processing or administration, and don’t forget to mention your attention to detail and communication skills. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Fitshop and how you can be part of our team.
How to prepare for a job interview at Fitshop UK
✨Know Your Stuff
Familiarise yourself with the order processing and administration tasks mentioned in the job description. Understand how to process orders accurately and efficiently, as well as the importance of communication with customers and internal teams.
✨Show Off Your Communication Skills
Since this role requires outstanding communication skills, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer queries or collaborated with a team in the past.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference, especially in order processing or administration tasks.
✨Express Your Passion for Health and Fitness
While knowledge of fitness equipment isn't essential, showing enthusiasm for health and fitness can set you apart. Share any personal experiences or interests related to fitness that could resonate with the company's values.
