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For Companies At a Glance
- Tasks: Deliver exceptional customer service and achieve sales targets in a vibrant retail environment.
- Company: Join Fitshop UK, a dynamic retailer focused on quality customer support.
- Benefits: Enjoy uncapped bonuses, generous discounts, and 30 days paid holiday.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a team that values communication and customer satisfaction while growing your skills.
- Qualifications: Confident communicator with a passion for sales and teamwork.
The predicted salary is between 10 - 12 £ per hour.
At Fitshop UK, we have an excellent opportunity for a part time Retail Sales Advisor based at our Birmingham store. We believe it is important to provide quality support for our Customers. We need our Retail Sales team to be confident, polite and personable individuals with outstanding communication skills to provide a first class Customer journey in store (and on the telephone/web chat when appropriate).
Benefits
- Uncapped Bonus
- Full training
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
- Pension scheme
- Life Insurance (4x annual salary post probationary)
- Generous staff discount
Key Responsibilities
- Ensure a first class customer journey and in-store sales experience by being approachable and delivering friendly customer service
- Achieve and exceed daily, monthly and annual sales targets
- Build an in-depth knowledge of our products and services to enable outstanding support for customers
- Confidently manage the full customer journey with ease to delight customers, impact our Trustpilot score positively, and encourage repeat business
- Work with the store manager and assistant manager to replenish stock, visual merchandising and keep stock clean and well presented
- Support with stock checks and changes to shop layout as directed by the retail management team
- When trained, comply with cash handling requirements, cash reconciliation and banking procedures
- Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and other marketing activities
- Maintain a safe environment on the shop floor for the team and customers
- When trained, be a key holder for the store and adhere to security and safety requirements
- Continuously improve personally; constantly strive to grow and develop self and team; deliver and support relevant training and preparation of manuals
Who You Will Work With
In addition to working with a great store team, you will connect with other retail stores, sales, customer care and our warehouse team.
You Will Need
- Maintain a calm, confident and enthusiastic manner when dealing with customers
- Make recommendations to customers and close sales
- Possess confident communication skills, both written and verbal
- Understand the customer journey and how to create a welcoming store environment
- Generate sales effectively
- Work collaboratively as part of a wider team
- Use own initiative and be self‑motivated
- Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
Retail Sales Advisor (FT/37.5h) in Birmingham employer: Fitshop UK
Contact Detail:
Fitshop UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor (FT/37.5h) in Birmingham
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Fitshop UK's website and social media. Understanding their values and products will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the role is all about providing a first-class customer journey, try role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to chatting with customers in-store.
✨Tip Number 3
Show off your personality! When you meet the team, be yourself and let your enthusiasm shine through. Retail is all about connecting with people, so don’t be afraid to show that you’re approachable and friendly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Advisor (FT/37.5h) in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with our customers just as much as with us.
Tailor Your Application: Make sure to tailor your application to the Retail Sales Advisor role. Highlight your communication skills and any experience you have in retail or customer service. We love seeing how your background aligns with what we do at Fitshop UK!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without too much fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Fitshop UK
✨Know the Product Inside Out
Before your interview, make sure you research Fitshop UK and their products. Familiarise yourself with their offerings so you can confidently discuss how you would help customers find what they need. This shows you're genuinely interested and ready to provide that first-class customer journey.
✨Show Off Your Communication Skills
Since the role requires outstanding communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully interacted with customers in the past. Remember, it's all about making the customer feel valued and understood!
✨Demonstrate Team Spirit
Fitshop UK values collaboration, so be ready to share experiences where you've worked well in a team. Highlight how you can contribute to a positive store environment and support your colleagues, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or achieving sales targets. Think through your responses ahead of time, focusing on how you'd maintain a calm and confident manner while ensuring customer satisfaction.