At a Glance
- Tasks: Support customers with technical issues related to fitness equipment and ensure a smooth after-sales experience.
- Company: Join a dynamic team in the fitness industry focused on customer satisfaction.
- Benefits: Full-time role with opportunities for personal and professional development.
- Other info: Collaborative environment with chances to grow and improve your skills.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Strong IT skills, customer care experience, and knowledge of fitness equipment.
The predicted salary is between 25000 - 30000 € per year.
Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment. This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally. You will also support with team performance, maintaining team vision and inspire the Technical Support team. Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.
Key Responsibilities:
- Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims.
- Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer.
- Support other members of the team with WMS and Exchequer training.
- Promptly establishing and resolving customer faults and other technical queries, through telephone calls, e-mails and online web-chat.
- Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience.
- Maintaining high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts.
- Continuously looking at the internal processes and procedures in order to drive efficiencies.
- Support with day to day escalated and/or operational questions from the team especially on WMS and Exchequer.
- Collaborating swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience.
- Be comfortable with Health & Safety and enforce as part of daily activities.
- Continuous personal improvement; constantly striving to grow and develop yourself and the team.
- Continuous personal and professional development in area of expertise and maintaining strong product and technical knowledge.
Who you will work with:
Liaising with colleagues in other departments to ensure smooth after sales service, including the diagnostics and parts team. Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues. In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.
You will need:
- Strong back office and IT skills with experience of customer care.
- A knowledge of fitness equipment.
- An understanding of the health and safety requirement in line with technical area.
- Strong communication and collaboration skills due to working with external customers, 3rd party suppliers and internal teams.
- Ability to problem solve and effectively communicate action plan.
- To be able to plan and organise personal workload and support all members of the team.
Advantages – though not essential:
- A Full UK Driving licence.
- A forklift licence.
If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV. We look forward to receiving your application!
Job Type: Full-time
Technical Support Assistant (F/T 37.5h) in Glasgow employer: Fitshop UK Limited
As a Technical Support Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and you will have access to continuous training opportunities to enhance your skills in the fitness equipment sector. Located in a vibrant area, we offer competitive benefits and a commitment to maintaining high standards in both customer service and workplace safety, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (F/T 37.5h) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and various teams, being clear and confident in your communication is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on contributing to the Technical Support team’s success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Technical Support Assistant (F/T 37.5h) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Assistant role. Highlight any relevant customer care experience and your knowledge of fitness equipment to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Tech Skills:Since this role involves using WMS and Exchequer, mention any experience you have with these systems or similar software. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fitshop UK Limited
✨Know Your Tech
Make sure you brush up on your knowledge of fitness equipment and common technical issues. Being able to discuss specific problems and solutions will show that you're not just familiar with the products but also passionate about helping customers.
✨Practice Your Communication Skills
Since this role involves liaising with customers and various teams, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with different scenarios you could face during the interview.
✨Familiarise Yourself with WMS and Exchequer
If you have experience with Warehouse Management Systems (WMS) or Exchequer, be ready to discuss it. If not, do a bit of research to understand how these systems work and how they relate to customer support. This will demonstrate your initiative and willingness to learn.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Think about specific situations where you identified a problem, came up with a solution, and implemented it effectively. This will highlight your ability to think on your feet and provide excellent customer service.
