At a Glance
- Tasks: Provide outstanding customer service and resolve queries through various communication channels.
- Company: Join Fitshop, a brand dedicated to quality customer support in health and fitness.
- Benefits: Full training, 30 days holiday, staff discounts, and life insurance.
- Other info: Passion for health and fitness is a plus; dynamic work environment awaits!
- Why this job: Be an ambassador for Fitshop and make a real difference in customers' lives.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Do you have a passion for providing outstanding Customer Service? Do you enjoy resolving customer complaints? Are you an excellent communicator who finds it easy to build relationships? If so, we have an excellent position available that could be your best next move!
Here at Fitshop, we believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels (telephone, email, web-chat).
As an ambassador for Fitshop, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.
You'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals with demonstrable experience in managing customer complaints and previous experience in a customer service environment.
Due to the nature of our products, there is a technical requirement to the role therefore getting to know our products in detail will be necessary. Strong administration skills and being able to use multiple computer systems is a requirement.
In return you will receive:
- Full Training
- 37.5 hour contract
- Life Insurance
- 30 days holiday
- Staff discount
- Employee Assistance Programme
- Pension
- Free parking
If this sounds like your ideal next step, and you have the relevant experience, click apply now to submit your application. Good Luck!
Customer Service Advisor (F/T 37.5h) in Glasgow employer: Fitshop UK Limited
At Fitshop, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Advisors can thrive. With comprehensive training, generous holiday allowances, and a strong emphasis on employee well-being through our Employee Assistance Programme, we ensure that our team members feel valued and empowered. Located in a vibrant area, we offer not just a job, but a fulfilling career path in the health and fitness industry, making it an ideal place for those passionate about customer service and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (F/T 37.5h) in Glasgow
✨Tip Number 1
Get to know Fitshop inside out! Research their products and services so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. It’ll help you feel more prepared and confident when handling real-life situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will highlight your ability to manage complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Fitshop family right from the start!
We think you need these skills to ace Customer Service Advisor (F/T 37.5h) in Glasgow
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to help customers. This will show us that you genuinely care about providing a first-class experience.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. Mention any previous roles where you’ve handled customer complaints or worked in a fast-paced environment. We love seeing how your skills align with what we’re looking for!
Be Personable:Remember, we’re looking for someone who can build relationships with our customers. Use a friendly tone in your written application and don’t hesitate to let your personality shine through. It’s all about making a connection!
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important in customer service. And don’t forget to apply through our website!
How to prepare for a job interview at Fitshop UK Limited
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with Fitshop's products and services. Understanding the fitness equipment and how it benefits customers will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully resolved customer complaints or built strong relationships to demonstrate your skills.
✨Be Personable and Compassionate
Fitshop values a caring approach, so during the interview, let your personality shine through. Share stories that highlight your empathy and ability to connect with customers, showing that you can handle their concerns with compassion.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss how you would handle specific customer queries related to fitness equipment. Brush up on common issues and solutions, and don’t hesitate to ask clarifying questions if needed.
