At a Glance
- Tasks: Deliver exceptional customer service and achieve sales targets in a vibrant retail environment.
- Company: Fitshop UK, a leading retailer focused on quality customer support.
- Benefits: Full training, 30 days paid holiday, life insurance, and a supportive team culture.
- Other info: Opportunities for personal growth and collaboration with a fantastic store team.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Confident communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
At Fitshop UK, we have an excellent opportunity for a full-time Retail Sales Advisor based at our Manchester store. We believe it is important to provide quality support for our Customers. We need our Retail Sales team to be confident, polite and personable individuals with outstanding communication skills to provide a first-class Customer journey in store (and on the telephone when appropriate).
- Full training
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance)
- Life Insurance (4x annual salary post probationary)
Key Responsibilities:
- Ensure a first-class customer journey and in-store sales experience by being approachable and delivering friendly customer service.
- Achieve and exceed daily, monthly and annual sales targets.
- Build an in-depth knowledge of our products and services to enable to provide outstanding support to customers.
- Confidently manage the full customer journey with ease to delight the customer and positively impact our trust pilot score, ensuring repeat business.
- Work with the store manager and assistant manager to replenish stock, visual merchandising and ensure stock remains clean and well presented.
- Support with stock checks and changes to shop layout as directed by the retail management team.
- When trained, comply with cash handling requirements and cash reconciliation and banking procedures.
- Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity.
- Maintain a safe environment on the shop floor for the team and customers.
- When trained, be a key holder for the store and adhere to security and safety requirements.
- Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.
Who you will work with:
In addition to working with a great store team, you will connect with other retail stores, sales, customer care and our warehouse team.
You will need:
- To maintain a calm, confident and enthusiastic manner when dealing with Customers.
- To be able to make recommendations to customers and close sales.
- Confident communication skills, both written and verbal.
- Understanding of the customer journey and how to create a welcoming store environment.
- The ability to work collaboratively as part of a wider team.
- To use own initiative and be self-motivated.
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
Retail Sales Advisor (F/T 37.5h) employer: Fitshop Group.
At Fitshop UK, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors in Manchester a supportive and dynamic work environment. With comprehensive training, generous holiday allowances, and opportunities for personal growth, we foster a culture that values teamwork and customer satisfaction. Join us to be part of a passionate team dedicated to delivering outstanding service while enjoying the benefits of a rewarding career.
