At a Glance
- Tasks: Deliver exceptional customer service and achieve sales targets in a vibrant retail environment.
- Company: Fitshop UK, a leading retailer focused on quality customer support.
- Benefits: Full training, 30 days paid holiday, life insurance, and a supportive team culture.
- Other info: Opportunities for personal growth and collaboration with a fantastic team.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Confident communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
At Fitshop UK, we have an excellent opportunity for a full-time Retail Sales Advisor based at our Manchester store. We believe it is important to provide quality support for our Customers. We need our Retail Sales team to be confident, polite and personable individuals with outstanding communication skills to provide a first-class Customer journey in store (and on the telephone when appropriate).
- Full training
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance)
- Life Insurance (4x annual salary post probationary)
Key Responsibilities:
- Ensure a first-class customer journey and in-store sales experience by being approachable and delivering friendly customer service.
- Achieve and exceed daily, monthly and annual sales targets.
- Build an in-depth knowledge of our products and services to enable to provide outstanding support to customers.
- Confidently manage the full customer journey with ease to delight the customer and positively impact our trust pilot score while ensuring repeat business.
- Work with the store manager and assistant manager to replenish stock, visual merchandising and ensure stock remains clean and well presented.
- Support with stock checks and changes to shop layout as directed by the retail management team.
- When trained, comply with cash handling requirements and cash reconciliation and banking procedures.
- Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity.
- Maintain a safe environment on the shop floor for the team and customers.
- When trained, be a key holder for the store and adhere to security and safety requirements.
- Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.
Who you will work with:
In addition to working with a great store team, you will connect with other retail stores, sales, customer care and our warehouse team.
You will need:
- To maintain a calm, confident and enthusiastic manner when dealing with Customers.
- To be able to make recommendations to customers and close sales.
- Confident communication skills, both written and verbal.
- Understand the customer journey and how to create a welcoming store environment.
- The ability to work collaboratively as part of a wider team.
- To use own initiative and be self-motivated.
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
Retail Sales Advisor (F/T 37.5h) in Manchester employer: Fitshop Group.
At Fitshop UK, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors in Manchester a supportive and dynamic work environment. With comprehensive training, generous holiday allowances, and opportunities for personal growth, we foster a culture that values teamwork and customer satisfaction. Join us to be part of a passionate team dedicated to delivering outstanding service while enjoying the benefits of life insurance and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor (F/T 37.5h) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fitshop UK. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role requires outstanding communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle real-life situations during your interview.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the right fit for creating that first-class customer journey.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Advisor (F/T 37.5h) in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with our customers just as much as with us.
Tailor Your Application:Make sure to tailor your application to fit the Retail Sales Advisor role. Highlight your communication skills and any experience you have in customer service. We love seeing how you can contribute to creating a first-class customer journey!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, and it’ll help us understand your qualifications and enthusiasm for the role better.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not give it a go?
How to prepare for a job interview at Fitshop Group.
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by Fitshop UK. This will not only help you answer questions confidently but also show your genuine interest in providing outstanding customer support.
✨Practice Your Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly and politely. You could even role-play with a friend to simulate customer interactions, which will help you feel more at ease during the actual interview.
✨Showcase Your Customer-Centric Approach
Be prepared to discuss how you would create a welcoming environment for customers. Think of examples from your past experiences where you went above and beyond to ensure a positive customer journey, as this aligns perfectly with what Fitshop UK values.
✨Demonstrate Team Spirit
Fitshop UK emphasises collaboration, so be ready to share instances where you've worked effectively within a team. Highlight your ability to support colleagues and contribute to a positive store atmosphere, as this will resonate well with the interviewers.
