At a Glance
- Tasks: Support customers with technical issues related to fitness equipment and ensure a smooth after-sales experience.
- Company: Join a dynamic team focused on delivering exceptional customer service in the fitness industry.
- Benefits: Full-time role with opportunities for personal and professional growth, plus a supportive work environment.
- Other info: Collaborative atmosphere with chances to develop your skills and advance your career.
- Why this job: Be part of a team that makes a real difference in customers' fitness journeys.
- Qualifications: Strong IT skills, customer care experience, and a passion for fitness equipment.
The predicted salary is between 25000 - 30000 € per year.
Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment. This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally. You will also support with team performance, maintaining team vision and inspire the Technical Support team. Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.
Key Responsibilities
- Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims.
- Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer.
- Support other members of the team with WMS and Exchequer training.
- Promptly establishing and resolving customer faults and other technical queries, through telephone calls, e-mails and online web-chat.
- Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience.
- Maintaining high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts.
- Continuously looking at the internal processes and procedures in order to drive efficiencies.
- Support with day to day escalated and/or operational questions from the team especially on WMS and Exchequer.
- Collaborating swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience.
- Be comfortable with Health & Safety and enforce as part of daily activities.
- Continuous personal improvement; constantly striving to grow and develop yourself and the team.
- Continuous personal and professional development in area of expertise and maintaining strong product and technical knowledge.
Who you will work with
Liaising with colleagues in other departments to ensure smooth after sales service, including the diagnostics and parts team. Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues. In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.
You will need
- Strong back office and IT skills with experience of customer care.
- A knowledge of fitness equipment.
- An understanding of the health and safety requirement in line with technical area.
- Strong communication and collaboration skills due to working with external customers, 3rd party suppliers and internal teams.
- Ability to problem solve and effectively communicate action plan.
- To be able to plan and organise personal workload and support all members of the team.
Advantages – though not essential
- A Full UK Driving licence.
Technical Support Assistant (F/T 37.5h) in Glasgow employer: Fitshop Group.
As a Technical Support Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement, offering extensive training opportunities and a commitment to maintaining high standards in customer service. Located in a vibrant area, we provide a unique chance to be part of a dedicated team that values innovation and teamwork, ensuring a rewarding experience for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (F/T 37.5h) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and various teams, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the technical support world.
We think you need these skills to ace Technical Support Assistant (F/T 37.5h) in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Assistant role. Highlight your experience with customer care and any technical skills you have, especially related to fitness equipment. We want to see how you can fit into our team!
Show Off Your Communication Skills:Since this role involves liaising with customers and other teams, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've tackled technical issues or customer queries in the past. This will help us see your problem-solving skills in action.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fitshop Group.
✨Know Your Tech
Make sure you brush up on your knowledge of fitness equipment and common technical issues. Being able to discuss specific problems and solutions will show that you're not just familiar with the products, but also passionate about helping customers.
✨Practice Your Communication Skills
Since this role involves liaising with customers and various teams, practice explaining technical concepts in simple terms. Role-playing with a friend can help you articulate your thoughts clearly and confidently during the interview.
✨Familiarise Yourself with WMS and Exchequer
Get a good grasp of Warehouse Management Systems (WMS) and Exchequer software. If you have experience with these tools, be ready to share examples of how you've used them to solve problems or improve processes in the past.
✨Show Your Team Spirit
This position requires collaboration with different departments, so be prepared to discuss how you've worked effectively in a team before. Highlight any experiences where you supported colleagues or contributed to team goals, as this will demonstrate your ability to inspire and maintain team vision.
