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- Tasks: Process orders and manage customer queries with a friendly, confident approach.
- Company: Join Fitshop, a dynamic team passionate about health and fitness.
- Benefits: Enjoy 30 days paid holiday, life insurance, and full training.
- Why this job: Be an ambassador for our brand and enhance customer experiences.
- Qualifications: 1+ year in order processing and strong communication skills required.
- Other info: Collaborate with a supportive team and enjoy career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first-class Customer journey through a variety of communication channels.
As an ambassador for Fitshop, you will support and resolve all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.
BenefitsIn turn you will receive:
- Full training
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance)
- Life Insurance (4x annual salary post probationary)
- Free parking
- Processing orders from online, retail and direct sales channels
- Responsible for ensuring the order information is accurate before processing and passing to the warehouse team
- Processing orders within a time sensitive manner
- Placing purchase orders and liaising with suppliers
- Processing order amendments and cancellations
- Allocating stock to orders
- Keeping customers updated with their order status
In addition to the support from a great team, you will connect with the retail stores, the warehouse team, sales team and purchasing.
You will need:- To maintain a calm, confident and enthusiastic manner
- 1+ Years in order processing / administration type role
- First class attention to detail
- Strong listening and verbal communication skills
- To be comfortable using office packages, email, online telephone systems and PC based back office systems
- The ability to work collaboratively as part of a wider team and on own initiative
- Must have excellent attention to detail and problem-solving skills
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
Order Processing / Administration / Order Fulfilment (F/T 37.5 h) in Glasgow employer: Fitshop Group.
Contact Detail:
Fitshop Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing / Administration / Order Fulfilment (F/T 37.5 h) in Glasgow
✨Tip Number 1
Get to know the company! Research Fitshop and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a first-class customer journey, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to share these during your interview to demonstrate your value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Fitshop. Don’t miss out on this opportunity!
We think you need these skills to ace Order Processing / Administration / Order Fulfilment (F/T 37.5 h) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Order Processing role. Highlight any relevant experience in order processing or administration, and don’t forget to mention your attention to detail!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to show us your passion for customer care and how you can contribute to our team. Be personable and confident – we want to see your personality come through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application showcases your strong listening and verbal skills. Whether it's in your CV or cover letter, let us know how you’ve successfully communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Fitshop Group.
✨Know the Company Inside Out
Before your interview, take some time to research Fitshop. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role requires outstanding communication skills, prepare examples from your past experiences where you successfully resolved customer queries or collaborated with a team. Practise articulating these scenarios clearly and confidently.
✨Demonstrate Attention to Detail
Given the importance of accuracy in order processing, be ready to discuss how you ensure precision in your work. You might want to share specific techniques you use to double-check your work or any tools that help you stay organised.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in this role. This shows that you’re engaged and serious about finding the right fit for both you and Fitshop.
