At a Glance
- Tasks: Provide outstanding customer service and resolve queries through various communication channels.
- Company: Fitshop, a leading brand in health and fitness.
- Benefits: Full training, 30 days holiday, life insurance, pension, and free parking.
- Other info: Opportunity to grow in a supportive environment with a focus on health and fitness.
- Why this job: Join a passionate team and make a real difference in customers' lives.
- Qualifications: Experience in customer service and complaint handling is essential.
The predicted salary is between 22000 - 28000 £ per year.
Do you have a passion for providing outstanding Customer Service? Do you enjoy resolving customer complaints? Are you an excellent communicator who finds it easy to build relationships? If so, we have an excellent position available that could be your best next move!
Here at Fitshop, we believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels (telephone, email, web-chat).
As an ambassador for Fitshop, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.
You’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals with demonstrable experience in managing customer complaints and previous experience in a customer service environment.
Due to the nature of our products, there is a technical requirement to the role therefore getting to know our products in detail will be necessary. Strong administration skills and being able to use multiple computer systems is a requirement.
In return you will receive:
- Full Training
- 37.5 hour contract
- Life Insurance
- 30 days holiday
- Employee Assistance Programme
- Pension
- Free parking
Customer Service Advisor (F/T 37.5h) in Glasgow employer: Fitshop Group.
At Fitshop, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Advisors can thrive. With comprehensive training, generous holiday allowances, and a commitment to employee well-being through our Employee Assistance Programme, we empower our team to deliver exceptional service while enjoying a healthy work-life balance. Located in a vibrant area, our culture encourages personal growth and collaboration, making it an ideal place for those passionate about health and fitness to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (F/T 37.5h) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fitshop Group.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fitshop Group. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (F/T 37.5h) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fitshop Group.:Your cover letter is your chance to shine! Tell us why you want to work at Fitshop Group. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fitshop Group.!
How to prepare for a job interview at Fitshop Group.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
