Retail Store Manager - FT (37.5 h) in Birmingham

Do you thrive on hitting sales targets? Have you successfully led a sales team? Are you looking for your next challenge? If so...read on!

As part of the UK Retail Management team, you need to effectively manage the day-to-day running of the store and people management of the Retail Sales Team. The Retail Store Manager needs to be organised and motivated individuals with a passion for sales. You will be accountable for the end-to-end in-store Customer experience. You will work with the Retail Management Team to ensure the full operations works seamlessly. You will lead a team of ambassadors for Fitshop UK Limited. Ensuring you have the right team structure, you will ensure the team are sufficiently trained in order to provide a first-class Customer experience.

Key Responsibilities

• Meeting and exceeding sales and profitability targets
• Sourcing new business from local area through proactive marketing activities
• Own the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environment
• Ensuring the store follows the seasonal/shop development demands effectively and managing shop layout changes as required
• Driving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely manner
• Planning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-ins)
• Engage, motivate and inspire the team to be the best they can be – support continuous growth and development
• Defining team and store KPIs and hitting all sales and profitability targets
• Inspiring, motivating and coaching your team to deliver first-class sales performance and customer service
• Accountable for people management including regular team check-ins, team meetings and payroll
• Accountable for in-store stock levels, maintenance and regular stock takes along with adhering to cash handling policy, cash reconciliation and banking procedures
• Providing regular reports to the management team (e.g. monthly, weekly trading and daily updates)
• Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environment
• Owning and improving all consumer review metrics
• Attending and contributing to Retail and Head Office meetings and Management Conferences

Who you will work with:

• Liaising with colleagues in other departments to ensure first class customer service, including the Customer Care and Sales team.
• Collaborating with the Warehousing & Logistics team to speedily and proactively resolve issues.
• Closely working with the e-Commerce and Marketing team to increase footfall and sales and to support our social media strategy.

You will need:

• To be calm, confident and enthusiastic
• Be a dynamic, influential and motivational retail leader
• Confident communication skills, both written and verbal
• Be adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back-office systems
• To be self-motivated and able to use own initiative
• Experience in developing and improving processes
• The ability to improve performance through coaching and/or mentoring

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do. If this sounds like your ideal next step, click apply now to read more and submit your application. Good Luck!