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- Tasks: Deliver exceptional customer service and achieve sales targets in a vibrant retail environment.
- Company: Join Fitshop UK, a dynamic team focused on quality customer support.
- Benefits: Enjoy uncapped bonuses, 30 days paid holiday, and life insurance after probation.
- Why this job: Be part of a fun team while making a real impact on customer experiences.
- Qualifications: Confident communication skills and a passion for helping customers.
- Other info: Opportunities for personal growth and collaboration with a supportive team.
The predicted salary is between 10 - 12 £ per hour.
At Fitshop UK, we have an excellent opportunity for a part-time Retail Sales Advisor based at our Birmingham store. We believe it is important to provide quality support for our Customers. We need our Retail Sales team to be confident, polite and personable individuals with outstanding communication skills to provide a first-class Customer journey in store (and on the telephone/web chat when appropriate).
- Uncapped Bonus
- Full training
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
- Life Insurance (4x annual salary post probationary)
Responsibilities:
- Ensure a first-class customer journey and in-store sales experience by being approachable and delivering friendly customer service.
- Achieve and exceed daily, monthly and annual sales targets.
- Build an in-depth knowledge of our products and services to enable outstanding support for customers.
- Confidently manage the full customer journey to delight the customer and positively impact our trust pilot score, ensuring repeat business.
- Work with the store manager and assistant manager to replenish stock, visual merchandising and ensure stock remains clean and well presented.
- Support with stock checks and changes to shop layout as directed by the retail management team.
- When trained, comply with cash handling requirements and cash reconciliation and banking procedures.
- Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity.
- Maintain a safe environment on the shop floor for the team and customers.
- When trained, be a key holder for the store and adhere to security and safety requirements.
- Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.
Who you will work with:
In addition to working with a great store team, you will connect with other retail stores, sales, customer care and our warehouse team.
You will need:
- To maintain a calm, confident and enthusiastic manner when dealing with Customers.
- To be able to make recommendations to customers and close sales.
- Confident communication skills, both written and verbal.
- To understand the customer journey and how to create a welcoming store environment.
- The ability to work collaboratively as part of a wider team.
- To use own initiative and be self-motivated.
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
Retail Sales Advisor (FT/37.5h) in Birmingham employer: Fitshop Group.
Contact Detail:
Fitshop Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor (FT/37.5h) in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fitshop UK. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role requires outstanding communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Show off your personality! When you meet the team, be yourself. Fitshop is looking for personable individuals, so let your enthusiasm shine through. A friendly smile and a positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Advisor (FT/37.5h) in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with our customers just as much as with us.
Tailor Your Application: Make sure to tailor your application to fit the Retail Sales Advisor role. Highlight your communication skills and any experience you have in retail or customer service. We love seeing how your background aligns with what we do at Fitshop UK!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Fitshop Group.
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by Fitshop UK. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Practice Your Customer Journey Skills
Since the role focuses heavily on providing a first-class customer journey, think about how you would handle various customer scenarios. Practise articulating your approach to managing customer interactions, whether in-store or via phone/web chat.
✨Show Off Your Communication Skills
During the interview, demonstrate your confident communication skills. Be polite, personable, and articulate your thoughts clearly. Remember, they’re looking for someone who can connect with customers effortlessly!
✨Bring Ideas to the Table
Think about footfall driving activities or promotions that could enhance the customer experience. Sharing your ideas during the interview shows initiative and a proactive mindset, which is exactly what Fitshop UK values.