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- Tasks: Be the friendly face of our club, helping members and guests with their needs.
- Company: Join a vibrant team at Fitness Ventures LLC, where inclusivity matters.
- Benefits: Flexible hours, fun work environment, and opportunities for growth.
- Why this job: Make a positive impact on members' experiences every day!
- Qualifications: Must be 18+, have a high school diploma, and enjoy working with people.
- Other info: Great chance to develop customer service skills in a supportive atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
The Member Services Representative (MSR) is the first and last interaction our members have at our facilities, so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.
Responsibilities:
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in a courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere that makes members feel welcome
- Facilitate all member requests or forward to a manager
- Always maintain a professional disposition
- Sell retail products
- Schedule member services: tanning, hydro-massage, etc.
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Team Member Handbook
Requirements:
- Obtain or maintain a valid Child/Infant CPR Certification
- Experience working with children
- Certifications, as local/state laws require
Physical Requirements:
- Lift 10 lbs. on occasion
- Stand, bend and squat with frequency
- Climb and hang decorations when needed
Employment Eligibility:
- All applicants must possess a high school diploma or equivalent (e.g., GED).
- Applicants must be at least 18 years of age.
- All applicants must be eligible to work in the United States pursuant to both state and federal requirements.
- Applicants must provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.
Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Member Services Representative in Cornholme employer: Fitness Ventures, LLC (Crunch Fitness)
Contact Detail:
Fitness Ventures, LLC (Crunch Fitness) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative in Cornholme
✨Tip Number 1
First impressions matter! When you walk into that interview, greet everyone with a smile and a friendly hello. Remember, you're not just showcasing your skills; you're also showing how well you can connect with people, which is key for a Member Services Representative.
✨Tip Number 2
Do your homework on the company! Familiarise yourself with their services and any special events they have going on. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your ability to handle member inquiries professionally.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and keen on the role, which can set you apart from other candidates.
We think you need these skills to ace Member Services Representative in Cornholme
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our fun and supportive atmosphere.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've interacted with customers or worked in a team, as this will show us you're a great fit for the Member Services Representative role.
Show Enthusiasm: We love seeing candidates who are genuinely excited about the position! In your application, express why you want to join our team and how you can help create a welcoming environment for our members and guests.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Fitness Ventures, LLC (Crunch Fitness)
✨Know the Club Inside Out
Before your interview, make sure you’re familiar with the club's facilities, services, and schedules. This knowledge will not only impress the interviewer but also show that you’re genuinely interested in the role and ready to help members feel welcome.
✨Practice Your Greeting
As the face of the operation, your greeting sets the tone for member interactions. Practice a warm and friendly introduction, and think about how you would handle various guest questions or concerns. A confident and cheerful demeanour can go a long way!
✨Showcase Your Communication Skills
Since you'll be answering phones and facilitating messages, it’s crucial to demonstrate your communication skills during the interview. Be clear, concise, and polite in your responses, and consider sharing examples of how you've successfully handled customer inquiries in the past.
✨Emphasise Team Spirit
This role requires collaboration with club management and other team members. Highlight your ability to work well in a team and share any experiences where you contributed to a positive atmosphere. Remember, they want someone who can maintain a fun and supportive environment for all members!