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For Companies At a Glance
- Tasks: Manage customer queries, warranty claims, and provide top-notch service in a friendly team.
- Company: Join a growing fitness company with a supportive and dynamic work environment.
- Benefits: Earn £26,350 plus bonuses, enjoy 29 days holiday, and get paid for 40 hours a week!
- Why this job: Make a real difference in customer experiences while working in a fun, fitness-focused atmosphere.
- Qualifications: 12 months of customer service experience and great communication skills are essential.
- Other info: Enjoy on-the-job training and opportunities for personal growth in a vibrant team.
The predicted salary is between 26350 - 27750 £ per year.
Job Overview
Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
Benefits
- Bonus
- Pension scheme
- 37.5 hours per week – but get paid for 40! Enjoy a full paid 30‑minute lunch break each day.
- Generous staff discount (following probation)
- 29 days holiday per year (including bank holidays)
- Free on‑site car parking
- Personal use of in‑store equipment after hours
- Full on‑the‑job training
- Free tea & coffee
- Working within a small friendly team
Responsibilities
- Provide excellent customer service: deliver outstanding service to both internal and external customers, always ensuring a positive experience.
- Handle inbound and outbound calls: manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.
- Order processing: efficiently process customer orders while working alongside fraud checks.
- Coordinate with third‑party companies to ensure smooth order fulfilment and service delivery.
- Customer support: answer enquiries via phone, email, and live chat using Zendesk, offering support and information about orders, products, and services.
- Carrier reports & claims: react promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.
- Achieving delivery goals: work towards company deadlines to ensure timely next‑day deliveries, addressing any potential delays and finding resolutions where necessary.
- Warehouse collaboration: collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping‑related concerns.
- Platform management: use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.
- Complaint resolution: address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.
Working Hours
Working 37.5 hours per week Monday to Friday (either 08:00‑16:00, 09:00‑17:00 or 10:00‑18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis therefore, allowing time with your family and friends. (Weekend hours would be Saturday 09:00‑17:00, Sunday 11:00‑14:00).
Qualifications
- Have at least 12 months experience within a customer service office‑based environment.
- Great communication skills – you will be dealing with customer queries face‑to‑face and over the phone.
- Ability to work in a pressurised environment, juggling multiple tasks simultaneously.
- The ability to be a team player.
- Excellent attention to detail.
- Computer‑literate skills including Excel, Word, and Outlook.
- Strong communication skills, both written and verbal, with a professional and friendly manner.
- Experience with customer service platforms, particularly Zendesk, is a plus.
- Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.
- Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna – an advantage, but full training will be given.
- Excellent organisational skills with the ability to work under tight deadlines and manage workload.
- A proactive, flexible, solution‑oriented attitude and a passion for delivering exceptional customer service.
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Customer Service Advisor employer: Fitness Superstore
Contact Detail:
Fitness Superstore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fitness Superstore. Understand their products and values so you can show them you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle tricky situations. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in customer service and any relevant technical knowledge. Make sure to give examples that demonstrate your problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your ability to handle customer queries and work in a team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and fitness. Share specific examples of how you've excelled in similar roles to grab our attention.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and keep it professional yet friendly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fitness Superstore
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the company. Familiarise yourself with common customer queries and how to resolve them. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated technical information in the past, as this is key for the Customer Service Advisor position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved complex customer issues. Be ready to discuss these during the interview, as it will highlight your ability to handle pressure and multitask, which are crucial for this job.
✨Be a Team Player
Prepare to talk about your experiences working in a team environment. Share examples of how you've collaborated with colleagues to achieve a common goal, as this role requires strong interpersonal skills and adaptability.
