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- Tasks: Manage customer queries, warranty claims, and provide top-notch service in a friendly team.
- Company: Join a growing fitness company with a supportive and dynamic work environment.
- Benefits: Earn £26,350 plus bonuses, enjoy 29 days holiday, and get paid for 40 hours a week!
- Why this job: Make a real difference in customer experiences while working in a fun, fitness-focused atmosphere.
- Qualifications: 12 months of customer service experience and great communication skills are essential.
- Other info: Enjoy on-the-job training and opportunities for personal growth in a vibrant team.
The predicted salary is between 26350 - 27750 £ per year.
Due to the growth of the business we are expanding our team and so we are looking for a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. What we are also offering the Customer Service Advisor… * Bonus. * Pension scheme. * 37.5 hours per week – but get paid for 40! Enjoy a full paid 30-minute lunch break each day. * Generous staff discount (following probation). * 29 days holiday per year (including bank holidays). * Free on-site car parking. * Personal use of in-store equipment after hours. * On the job training. * Working within a small friendly team. The duties of a Customer Service Advisor at Fitness Superstore are… * Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions. * Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems. * Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types. * Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally. * Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution. * Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support. * Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules. * Working 37.5 hours per week Monday to Friday – 09:00 – 17:00. However, there will be occasional weekend work. The successful Customer Service Advisor will have… * Have at least 12 months experience within a customer service office-based environment. * Ability to communicate technical information effectively. * A passion for the gym and fitness an advantage but not a requirement * Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone. * The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously. * The ability to be a team player. * Excellent attention to detail. * Computer literate skills including Excel, Word, and Outlook. * Strong interpersonal skills, adaptability and flexibility when required
Customer Service Advisor employer: Fitness Superstore
Contact Detail:
Fitness Superstore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fitness Superstore. Understand their products and values so you can show them you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle tricky situations. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in customer service and any relevant technical knowledge. Make sure to give examples that demonstrate your problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your ability to handle customer queries and work in a team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and fitness. Share specific examples of how you've excelled in similar roles to grab our attention.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and keep it professional yet friendly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fitness Superstore
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the company. Familiarise yourself with common customer queries and how to resolve them. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated technical information in the past, as this is key for the Customer Service Advisor position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved complex customer issues. Be ready to discuss these during the interview, as it will highlight your ability to handle pressure and multitask, which are crucial for this job.
✨Be a Team Player
Prepare to talk about your experiences working in a team environment. Share examples of how you've collaborated with colleagues to achieve a common goal, as this role requires strong interpersonal skills and adaptability.
