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- Tasks: Deliver outstanding customer service and manage orders via calls, emails, and live chat.
- Company: Join Fitness Superstore, a leading retailer in fitness equipment with a strong customer focus.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and staff discounts.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a real impact on customer satisfaction.
- Qualifications: 12 months of customer service experience and strong communication skills are essential.
- Other info: Flexible weekend shifts and full training provided to help you succeed.
The predicted salary is between 26350 - 27750 £ per year.
Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
- Bonus.
- Pension scheme.
- Enjoy a full paid 30-minute lunch break each day.
- Generous staff discount (following probation).
- 29 days holiday per year (including bank holidays).
- Free on-site car parking.
- Full on the job training.
- Free tea & coffee.
A Customer Service Advisor at Fitness Superstore will:
- Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience.
- Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.
- Order Processing: Efficiently process customer orders working alongside our fraud checks.
- Liaise with third-party service providers to ensure smooth order fulfilment and service delivery.
- Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services.
- Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.
- Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns.
- Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.
- Complaint Resolution: Address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.
5 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00).
The successful Customer Service Advisor will have:
- At least 12 months experience within a customer service office-based environment.
- Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
- Computer literate skills including Excel, Word, and Outlook.
- Experience with customer service platforms, particularly Zendesk, is a plus.
- Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.
- Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be given.
- A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.
Customer Advisor - Saturdays, Sundays and Bank Holidays employer: Fitness Superstore
Contact Detail:
Fitness Superstore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Saturdays, Sundays and Bank Holidays
✨Tip Number 1
Familiarise yourself with the customer service platforms mentioned in the job description, especially Zendesk. Having a good understanding of how these systems work will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be dealing with customers over the phone and via email, practice clear and concise communication to ensure you can handle queries effectively.
✨Tip Number 3
Research common customer service scenarios and how to resolve them. Being prepared with examples of how you've handled difficult situations in the past can demonstrate your problem-solving abilities.
✨Tip Number 4
Show your enthusiasm for the role by preparing questions about the company culture and team dynamics. This not only shows your interest but also helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Advisor - Saturdays, Sundays and Bank Holidays
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled inbound and outbound calls. Mention specific platforms like Zendesk, Amazon, or eBay if you have experience with them.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for customer service and provide examples of how you've delivered outstanding service in previous roles. Mention your ability to resolve complaints effectively and your proactive attitude.
Highlight Relevant Skills: Clearly list your communication skills, computer literacy, and any experience with order processing or fraud checks. This will show that you meet the job requirements and are ready to hit the ground running.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Fitness Superstore
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you provided excellent service, resolved complaints, or handled difficult situations effectively.
✨Familiarise Yourself with Relevant Tools
Since the role involves using platforms like Zendesk, Amazon, and eBay, it’s a good idea to brush up on these tools. If you have experience with them, mention it during the interview to demonstrate your readiness for the role.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to answer questions about how you would handle various customer interactions, both over the phone and via email.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company culture, team dynamics, and expectations for the Customer Service Advisor role. This will also help you assess if the job is the right fit for you.
