Store Manager

Join us as a Store Manager at our Exeter store earning a base salary of £31,300 per annum with an uncapped discretionary bonus scheme from day one.

We are also offering the Store Manager…

• 40 hours per week and you will normally work 5 days a week on a rolling rota. Being a retail sales role, the successful candidate will be required to work alternate weekends and bank holidays.
• Store and individual incentive bonuses will form a significant part of the Store Manager's income (year one expected to be circa £4-6K+ pa on top of basic salary).
• Holiday entitlement is 21 days per annum (plus statutory bank holidays).
• Personal use of in-store equipment after hours.
• Pension scheme.
• Generous staff discount (following probation).
• Full product training and induction.
• Free on-site car parking.

We are looking for a Store Manager at Fitness Superstore, who will…

• Provide an unsurpassed in-store experience for our customers.
• Sell high-quality fitness equipment face-to-face and over the phone and Live Chat.
• Achieve sales targets by analysing the needs of the customer and making informed product recommendations.
• Provide all necessary information about our products and "apps" to the customer, demonstrating whenever necessary.
• Work with our customer service and operations teams to ensure efficient customer solutions;
• Be an "out of the box" thinker – we welcome new ideas and creativity.
• Ensure the store maximises profitability and meet sales targets and KPI’s, as you will have full accountability.
• Manage and motivate a team for continuous increase in sales and efficiency.
• Deal with staffing issues such as interviewing potential staff and conducting performance reviews.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to any customer issues promptly and efficiently.
• Ensure that the store maximises sales opportunities.
• Communicating with customers, the team, Head Office, senior management team, employees at other stores, etc. in person, over the phone, and by email.
• Comply with regulations on store operations.
• Monitor staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store’s values.
• Share product knowledge with customers and with store’s team members.
• Inspire the team to do their best by being a role model and an authoritative example of their possible future with the company.

The successful Store Manager will have…

• At least 3 years management and sales experience.

• To be able to deliver targets and drive sales growth.

• Effective leadership and the ability to motivate others.

• The ability to plan and prioritise workloads and delegate accordingly.

• Customer focus.

• The ability to multi-task and work under pressure.

• A desire to work as part of a team to generate fresh and innovative ideas.

• Excellent numerical skills.

• Excellent I.T. skills.

• Great communication skills.

• Teamworking skills.

• Enthusiasm.

• Confidence.

• To be very competitive in nature.

• Positive attitude.

Overall

We are looking for candidates with a CV that proves they are a proactive manager with hands-on experience and can meet all the above requirements as well as provide examples of past successes.

Founded in 1994, Fitness Superstore is a successful retail and distribution business selling through 12 stores, telephone, and website – with an annual turnover of over £30m. Fitness Superstore is a destination store business where customers travel to see and try a huge range of fitness equipment in impressive showrooms, which are the largest in the UK. As an industry leading specialist, and the UK’s No. 1 Fitness and Gym Equipment Supplier pride themselves on providing an outstanding customer service experience to every customer.

We are rated as excellent on Trust Pilot so please apply if you are excellent too!